Interpreter Services Coordinator - #DHH00033

DHRM•Richmond, VA

18h

About The Position

The Virginia Department for the Deaf & Hard of Hearing is seeking an Interpreter Services Coordinator to coordinate its Interpreter Services Program. The position provides direct customer service and program support by coordinating requested interpreter services for Virginia state agencies, the Supreme Court of Virginia, the Virginia Court System, and other organizations throughout the Commonwealth as appropriate. It also provides program information to consumers, creates informational materials, processes interpreter-service payment vouchers and invoices, handles related data processing, and maintains accurate records. The coordinator ensures that interpreters whose services are coordinated are appropriately qualified and registered with VDDHH and eVA. The coordinator arranges qualified interpreters and CART providers, provides guidance on communication and interpreter use, maintains program records and data, and offers procedural and billing support to interpreters, agencies, and courts. The role reviews invoices, resolves discrepancies, prepares payment vouchers, and tracks monthly expenditures. It also supports agency projects, research, and emergency response activities.

Requirements

Considerable knowledge of deaf culture and the communication requirements of deaf and hard-of-hearing people, particularly interpreting needs and services.
Demonstrated ability in accurate data entry, data management, and detail-oriented tasks.
Ability to work independently in support of agency and program priorities, work scheduled days and hours, and work in a team environment.
Ability to understand and appropriately apply established policies and procedures, research and recommend or implement solutions in unique situations, and adapt to change.
Effective written, verbal, and sign language communication skills with a diverse customer base.
Professional experience delivering programs for deaf, hard-of-hearing, and/or deafblind individuals.
Professional experience providing administrative support.
American Sign Language Proficiency Interview (ASLPI) evaluation at Level 2+ or equivalent.

Responsibilities

Coordinate and promptly refer interpreter and CART services for state agencies, courts, and other appropriate contacts.
Provide guidance on effective communication and interpreter use.
Maintain accurate Interpreter Request Forms, update changes within one day, and ensure required information is complete.
Contact qualified contract interpreters to secure service coverage.
Communicate professionally with state agencies, courts, and public contacts.
Maintain spreadsheets and tools for statistical tracking, update the Directory of Qualified Interpreters, and organize and archive Interpreter Services Program files and materials.
Prepare annual vendor mailings and maintain and distribute listings for emergency response and specialty interpreters.
Provide orientation and assistance regarding interpreting procedures, billing, and payment.
Develop presentations and informational materials and support agency projects and initiatives.
Coordinate with VQAS staff to maintain accurate interpreter level information.
Respond promptly and professionally to inquiries, research interpreting-related topics, and support special projects.
Assist with administrative tasks and emergency response as needed.
Review interpreter and CART invoices for accuracy against request forms, research and correct discrepancies, prepare vouchers, and submit payments according to policy.
Total monthly interpreter and CART expenditures.