Interpreter Services Coordinator - #DHH00033

Virginia Information Technologies Agency•Laurel, VA

2d•$47,340 - $50,917

About The Position

The Virginia Department for the Deaf & Hard of Hearing is seeking an Interpreter Services Coordinator to coordinate the VDDHH Interpreter Services Program. The position provides direct customer service and program support by coordinating requested interpreter services for Virginia state agencies, the Supreme Court of Virginia, the Virginia Court System, and other organizations throughout the Commonwealth as appropriate. The coordinator provides program information to consumers, creates informational materials, processes payment vouchers and invoices, performs related data processing, and maintains accurate transaction records. The position ensures that interpreters whose services are coordinated are appropriately qualified and registered with VDDHH and eVA. VDDHH is a small department with a dynamic team of deaf and hearing professionals working in a fast-paced environment. Its statewide services are organized across telecommunications, interpreting, and community services, with an emphasis on continuous improvement and efficient operations.

Requirements

Considerable knowledge of deaf culture and the communication requirements of deaf and hard-of-hearing people, particularly interpreting needs and services.
Demonstrated ability in accurate data entry, data management, and detail-oriented tasks.
Ability to work independently in support of agency and program priorities, work scheduled days and hours, and work in a team environment.
Ability to understand and appropriately apply established policies and procedures, research and recommend or implement solutions in unique situations, and adapt to change.
Effective written, verbal, and sign language communication skills with a diverse customer base.
Professional experience delivering programs for deaf, hard-of-hearing, and/or deafblind individuals.
Professional experience providing administrative support.
American Sign Language Proficiency Interview (ASLPI) evaluation at Level 2+ or equivalent.

Responsibilities

Coordinate and promptly refer qualified interpreters and CART providers for state agencies and courts.
Provide guidance on effective communication and interpreter use.
Maintain accurate Interpreter Request Forms and update changes within one day; ensure required information is complete.
Contact qualified contract interpreters to secure coverage and communicate professionally with agencies, courts, and members of the public.
Maintain spreadsheets and tools for statistical tracking, update the Directory of Qualified Interpreters, organize and archive program files, and prepare annual vendor mailings.
Maintain and distribute listings for emergency response and specialty interpreters.
Provide orientation and assistance regarding interpreting procedures, billing, and payment.
Develop presentations and informational materials; support agency projects and initiatives.
Coordinate with VQAS staff to maintain accurate interpreter level information.
Respond promptly and professionally to inquiries, research interpreting-related topics, support special projects, and assist with administrative tasks and emergency response as needed.
Review interpreter and CART invoices against request forms, research and correct discrepancies, prepare vouchers and submit payments according to policy, and total monthly expenditures.