Interpretation, Education and Community Engagement Program Manager

National Park Service•Ajo, AZ

About The Position

The Interpretation, Education and Community Engagement Program Manager serves as the Chief of Interpretation, Education, and Community Engagement at Organ Pipe Cactus National Monument and manages the park’s Fee Program. Reporting to the Superintendent, the incumbent is a key member of the management team and participates in decisions, planning, programming, and management of park operations. The position is directly responsible for managing the park’s interpretation, education, community engagement, and fee programs, including long- and short-range planning and fiscal management. The incumbent also serves as the park public information officer and manages the commercial use program. This is a uniformed National Park Service position. The manager provides technical and direct supervision to a permanent staff of one Supervisory Park Ranger and one Recreation Fee Technician, and indirectly supervises two Park Guides, one Park Ranger, four to five seasonal Park Rangers, and divisional interns and volunteers. The work includes building effective relationships with staff, regional office personnel, partner agencies, and other organizations; managing customer and interpretive services; and planning and evaluating visitor and educational services. Work is primarily sedentary office work, with outdoor periods for interpretive tours, visitor escorting, and presentations. The position may be suitable for telework with supervisor approval. Outdoor work can involve extreme heat, rugged terrain, varied weather, insects, snakes, noxious plants, heavy rain, and safety precautions associated with working near an international border. Overnight travel may be required up to five nights per month, and the employee may be required to work on-call, evenings, weekends, holidays, overtime, and shift work.

Requirements

Be a U.S. Citizen or National.
Pass a background investigation and receive favorable adjudication.
Males born after December 31, 1959, must be registered for Selective Service.
Participate in Direct Deposit and successfully pass E-Verify employment verification.
Possess and maintain a valid driver’s license throughout employment.
Obtain a government charge card for travel and maintain a government credit card with travel and purchase authority.
Wear a uniform and comply with uniform standards.
Submit a financial disclosure report within 30 days of appointment.
Meet applicable Time-in-Grade requirements if a current Federal employee.
For GS-12 qualification, have at least one full year of specialized experience comparable in scope and responsibility to GS-11-level work in the federal service or equivalent experience in the public or private sector.
Specialized experience must include managing an interpretive and/or education program; leading, supervising, or managing interpretive staff or similar work; and collaborating on budget development, expenditure accountability, efficient use of funds, and funding requests.
Include hours worked per week in the resume or provide applicable documentation to establish work schedule and qualifying experience.
Be prepared to serve a one-year probationary period, if required, and a supervisory probationary period if applicable.
Education cannot be substituted for the required experience.
Meet the listed physical and environmental conditions, including tolerance for high heat and humidity and occasional fieldwork over rugged terrain.

Responsibilities

Serve as Chief of Interpretation, Education, and Community Engagement and manage the park’s Fee Program.
Participate in management-team decision making, planning, programming, and management of park operations.
Manage interpretation, education, community engagement, fee, and commercial use programs, including long- and short-range plans and fiscal management.
Serve as the park public information officer.
Provide technical and direct supervision to permanent staff and indirect supervision to other permanent and seasonal staff, interns, and volunteers.
Establish effective working relationships and open communication with park staff, regional office staff, partner agencies, and other organizations.
Identify needs, align services with strategic priorities and goals, and plan and deliver customer and interpretive services, including resource roving, talks, walks, hikes, demonstrations, and public and community outreach.
Implement and evaluate a large, multi-year budget and operating program based on staffing, materials, equipment, projects, and annual work schedules.
Oversee interpretive and educational services and conduct research to develop tools, methods, and techniques that engage visitors with varied experience preferences.