INTERNET SALES MANAGER
About The Position
Bannister Chev Penticton is seeking an exceptional Internet Manager to join their dynamic, high-performing team. This role is central to the dealership's operations, focusing on managing internet leads, generating new leads, customer follow-up, appointment setting, CRM performance, identifying service drive opportunities, developing fleet business, and ensuring high customer satisfaction. The ideal candidate is organized, driven, possesses strong interpersonal skills, and understands the importance of speed, process, and follow-up in closing deals. The position offers the opportunity to work within a top-performing store with a significant used vehicle operation, strong new vehicle brands, and access to a large inventory of pre-owned vehicles across the group.
Requirements
- Valid Class 5 or N Driver’s license
- Strong customer service, sales, or internet lead experience is an asset
- Excellent phone, email, text, and communication skills
- Strong computer, CRM, email, and internet proficiency
- Organized and able to manage multiple leads and follow up tasks daily
- Professional appearance and strong presentation skills
- Hard worker who likes to win
- Positive attitude and strong team mindset
- Ability to track performance and help improve results
Responsibilities
- Manage all internet leads with urgency and professionalism
- Track lead sources, response times, appointment set rates, show rates, and sold rates
- Work closely with the sales team to improve lead follow up and conversion
- Generate new lead opportunities through online, phone, email, text, and service drive activity
- Manage CRM tasks, customer follow up, and daily activity tracking
- Set appointments and help ensure customers are properly followed up with before and after their visit
- Create opportunities from the service drive, including upgrade options, trade appraisals, and equity mining
- Help generate and manage fleet business opportunities
- Monitor customer satisfaction and help deliver an excellent customer experience
- Support sales management with reporting, process improvement, and lead quality feedback
- Make sure every opportunity is handled properly from first contact to sold delivery
Benefits
- Extended health and dental benefits
- A focus on training and career development
- Company events, team building, holiday celebrations, and annual BBQs
- Opportunity for advancement and mobility within the Bannister organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
