Internet Sales & Customer Experience Representative (Sales BDC)

Ardmore Toyota•Ardmore, PA

1d•Hybrid

About The Position

At Central City Toyota, we believe every customer deserves an exceptional experience from their very first interaction. That's why we're looking for an enthusiastic, customer-focused professional to join our growing Internet Sales & Business Development Center (BDC). This is much more than answering phones or responding to emails. You'll become the first point of contact for many of our customers, helping them begin their vehicle-buying journey while also reconnecting with existing customers to explore upgrade opportunities, lease maturities, trade-in values, and current Toyota offers. If you enjoy talking with people, building relationships, staying organized, and making a positive impact every day, we'd love to meet you. No automotive experience? No problem. We provide comprehensive training and ongoing coaching to help you succeed.

Requirements

Outstanding communication and customer service skills
Positive attitude with a professional and outgoing personality
Comfortable speaking with customers by phone, text, email, and chat
Excellent organizational and time management skills
Ability to prioritize multiple responsibilities in a fast-paced environment
Goal-oriented with a desire to learn, improve, and succeed
Strong computer skills, including Microsoft Office and CRM systems
Valid driver's license

Nice To Haves

Previous customer service, hospitality, retail, inside sales, appointment setting, or automotive experience is a plus—but not required

Responsibilities

Respond promptly to internet leads, phone calls, text messages, chats, and email inquiries
Build relationships with prospective customers by answering questions and guiding them through the beginning of the buying process
Proactively contact existing customers regarding vehicle upgrade opportunities, lease maturities, trade-in values, service retention, and current Toyota incentives
Schedule appointments for customers interested in purchasing, leasing, or learning more about their options
Maintain consistent follow-up using our Customer Relationship Management (CRM) system
Work closely with the Sales Team to ensure a seamless customer experience from first contact through showroom visit
Maintain accurate customer records and activity notes
Meet individual performance goals while contributing to the overall success of the team