Automotive Internet Sales & Customer Experience Manager (BDC Manager)

Volkswagen of Corpus Christi•Corpus Christi, TX

15h•Onsite

About The Position

Volkswagen of Corpus Christi, a family-owned and operated automotive dealership for over 16 years, is hiring an experienced Internet Sales & Customer Experience Manager (BDC Manager) to lead our Business Development Center (BDC). This hands-on leadership role manages automotive internet sales leads, CRM accountability, customer follow-up, appointment setting, and the daily performance of our BDC team. If you have automotive internet sales experience, dealership CRM experience, enjoy coaching a team, and know how to turn leads into appointments, we'd love to hear from you.

Requirements

Minimum 2 years of experience in Automotive BDC, Business Development Center, Internet Sales, Internet Manager, Automotive CRM, or Automotive Sales Management.
Experience managing automotive sales leads from initial contact through appointment scheduling and follow-up.
Experience using eLead CRM (Elead CRM) or other dealership CRM systems is required.
Strong understanding of automotive lead management, customer follow-up, appointment setting, CRM accountability, and dealership sales processes.
Excellent communication, organizational, and leadership skills.
Self-motivated, dependable, and committed to delivering an exceptional customer experience.

Nice To Haves

Previous leadership or supervisory experience preferred.

Responsibilities

Lead, coach, and develop the Business Development Center (BDC) team.
Manage automotive internet sales leads, phone leads, chat leads, OEM leads, and third-party leads.
Schedule, confirm, and follow up on customer appointments.
Ensure every lead receives prompt, professional follow-up.
Maintain CRM accuracy, customer notes, tasks, and follow-up schedules.
Ensure all leads are worked according to dealership standards and CRM activities are completed accurately and on time.
Audit lead handling and coach employees on communication, appointment setting, and lead management.
Monitor response times, appointment show rates, lead conversion, and overall BDC performance.
Partner with Sales Managers to improve lead conversion and the customer experience.
Train new team members on dealership processes, CRM usage, and best practices.