Internet Sales Consultant

Penske Automotive Group • San Diego, CA

8d • $70,000 - $200,000 • Onsite

About The Position

Mercedes-Benz of San Diego, a Penske Automotive Group dealership, is looking for Internet Sales Consultants to join our team and help deliver extraordinary customer experiences. At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As an Internet Sales Consultant, you will actively grow our customer base using world class web-based and CRM tools, and will support the entire sales team to ensure individual and departmental sales goals are met.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.
• Able to establish personal sales and income goals and implement a plan of action to achieve goals.
• Excellent communication skills with the ability to communicate via face-to-face, phone, or by other means of communication.
• Able to effectively promote the value and benefits of products and services using multiple communications methods, adjusting communication style.
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that impact retail automotive sales.
• Computer proficiency.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process data and organize it for management analysis.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to understand and follow work rules and procedures.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Ability to interact well with others.
• No prior experience or training is required.
• High school diploma or general education degree (GED) or equivalent combination of education and experience.
• Valid Driver's License.
• Driving Record the meets insurance requirements and company policy.
• Current and active Sales License, in states where applicable.

Nice To Haves

• One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Actively grow our customer base using world class web-based and CRM tools.
• Support the entire sales team to ensure individual and departmental sales goals are met.
• Generate sales appointments.
• Answer/forward communications promptly and professionally.
• Schedule the first service appointment for vehicles sold.
• Provide an unparalleled level of expertise to help customers find the vehicle they're looking for, including comprehensive knowledge of available products and services.
• Understand and use CRM and lead management tools to accurately manage inquiries, update customer files, compile necessary reports and forms on a timely basis, and follow-up on repeat business.
• Ensure that all dealership websites are up-to-date and optimized to attract new and repeat business, and reflect all current promotions and advertising.
• Strive to grow the dealership and your career by hitting challenging monthly goals.

Benefits

• Health care options (medical, dental and vision)
• 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED