Corporate Automotive Internet Representative
About The Position
DARCARS Automotive Group is now hiring for an Internet Representative to join our corporate team! This role is vital in managing our digital business prospects. Your job is to nurture our inbound prospects by guiding them through a needs analysis exercise using the DARCARS Approach to Sales. This involves providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will further navigate their path to purchase. You must ensure timely follow-up and provide an exceptional experience with every interaction.
Requirements
- Bilingual (English/Spanish) Candidate
- Must be able to commute to different dealership locations
- Computer savvy with a full working knowledge of Microsoft Office Suite
- Quick-study, able to absorb substantive product and service information
- Exceptional listening, verbal, and written communication skills
- Able to work weekends and holidays
- Demonstrated a commitment to process improvement, innovation, and excellence
- Persistent and eager to learn new things and share new ideas in a collaborative, team environment
- Valid driver's license and reliable transportation
Responsibilities
- Pull inquiries from our Customer Relationship Management system (CRM)
- Respond to inquiries via phone, text, chat, or email based on potential customer's expressed preference
- Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand
- Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support
- Adhere to customer communication scripts
- Ensure 100% of contact activity, by recording customer information in the CRM in real time
- Develop/maintain relationships with related store personnel
- Meet, or exceed, individual performance objectives e.g. response time, conversions etc.
- Commute from dealership to dealership(must have a valid driver's license and reliable transportation)
- Must be at least eighteen years of age
Benefits
- Insurance: medical, vision, dental
- Short-term and long-term disability plans
- Life Insurance
- Employee discounts on vehicle purchases, parts and service repairs
- Opportunities to join our community service initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
