Automotive Internet Parts CSR
Westbury Jeep Chrysler Dodge•Levittown, NY
•Onsite
About The Position
VIP Automotive Group of Long Island is seeking an experienced Automotive Internet Parts Customer Service Representative to join their growing OEM Automotive Parts E-Commerce operation. This role is for an experienced professional who understands dealership parts operations and online parts sales, and it is not an entry-level position. The representative will manage online automotive parts orders, customer communication, order fulfillment, shipping, returns, and problem resolution, contributing to revenue and customer satisfaction.
Requirements
- Previous automotive parts experience is required
- Experience in one or more of the following: Automotive dealership Parts Department, OEM automotive parts, Internet Parts Department, Automotive e-commerce, Online automotive parts sales, Automotive parts fulfillment, Wholesale automotive parts, Retail automotive parts, Parts counter or parts sales, Automotive parts customer service
- 2+ years of automotive parts experience preferred
- Automotive dealership parts experience strongly preferred
- Strong knowledge of OEM automotive parts and part numbers
- Experience with online automotive parts ordering
- Understanding of order fulfillment and shipping processes
- Strong customer service and problem-solving skills
- Excellent written and verbal communication
- Strong computer and data-entry skills
- Ability to manage multiple orders and customer requests simultaneously
- Strong attention to detail and organizational skills
- Comfortable handling customer escalations
- Ability to work independently while collaborating with dealership teams
- Sales-minded approach with the ability to identify revenue opportunities
Nice To Haves
- Experience with RevolutionParts
- Experience with CDK
- Experience with ShipStation
- Experience with Dealer Management Systems (DMS)
- Experience with Automotive e-commerce platforms
- Experience with Online parts ordering systems
- Experience with Inventory and fulfillment software
- Experience with other automotive parts or e-commerce platforms
Responsibilities
- Process and manage online automotive parts orders from placement through fulfillment
- Verify OEM part numbers, pricing, quantities, availability, and shipping information
- Research parts applications and provide accurate automotive parts information
- Respond to customer inquiries by phone and email
- Provide OEM automotive parts quotes and product information
- Monitor orders and proactively communicate order status
- Resolve customer concerns involving incorrect parts, damaged shipments, lost packages, delayed deliveries, backordered parts, and order discrepancies
- Coordinate with warehouses, vendors, shipping carriers, and dealership departments
- Process cancellations, exchanges, refunds, reshipments, and order modifications
- Support a high-volume automotive e-commerce parts operation
- Handle customer escalations and complex order issues
- Assist Level 1 Customer Service Representatives with escalated cases
- Maintain accurate documentation of customer interactions and order resolutions
- Communicate professionally through email, phone, and online customer channels
- Follow up with customers and leads to generate additional parts business
- Identify opportunities to increase sales and customer retention
- Help maintain a high level of customer satisfaction throughout the order process
Benefits
- $70,000 – $90,000 annual earning potential
- Base salary + commission + bonuses
- Stable weekday schedule
- Limited weekend remote coverage
- Career advancement opportunities
- Professional and collaborative work environment
- Opportunities to work with multiple OEM automotive brands
- Long-term career growth within VIP Automotive Group
- Employee discounts on vehicles, parts, and service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
