INTERNET & BDC MANAGER

Elite Recruiting Services•Gilbert, AZ

1d•$60,000 - $100,000•Onsite

About The Position

Bill Luke Santan is looking for a motivated, experienced Internet & BDC Manager to lead our digital customer experience and help turn internet and phone opportunities into showroom appointments and vehicle sales. If you understand BDC operations, lead management, appointment setting, CRM follow-up, and automotive sales, this is an opportunity to take your career to the next level with a well-established, family-owned automotive group. NO WALK-INS — ALL INTERVIEWS ARE BY APPOINTMENT ONLY.

Requirements

Previous BDC or Internet Sales experience
CRM experience
Strong computer skills
Excellent written and verbal communication
Professional and confident phone presence
Strong organizational and follow-up skills
Ability to work in a fast-paced environment
Strong leadership and team-building skills
Must be at least 18 years old
Valid driver's license with a clean driving record, if applicable
Must be able to pass a background check
Must be able to pass a drug screening
Ability to work full-time according to dealership business needs

Nice To Haves

Automotive sales experience strongly preferred
Previous BDC management or leadership experience preferred
Strong understanding of internet lead management
Experience setting and tracking appointments
Bilingual Spanish/English is a major plus
Knows how to turn leads into appointments
Understands the importance of fast follow-up
Can coach and motivate a BDC team
Is comfortable working with performance metrics
Understands automotive sales
Is highly organized and detail-oriented
Takes ownership of results
Works well with Sales Management
Has a strong customer-first mindset
Wants to build a long-term career with a growing automotive organization

Responsibilities

Manage internet, phone, and digital leads
Respond to customer inquiries quickly and professionally
Lead and develop BDC processes and follow-up strategies
Set and monitor showroom appointments
Improve appointment show rates and lead conversion
Monitor BDC performance and individual team results
Ensure leads are properly followed up with and documented
Utilize the dealership CRM daily
Track lead activity, appointments, follow-up, and results
Help develop and improve BDC processes
Work closely with Sales Management and the showroom team
Communicate vehicle information and product availability to customers
Build strong customer relationships throughout the buying process
Identify opportunities to improve lead conversion and overall sales performance
Participate in process development and performance meetings
Help maintain a high level of professionalism, responsiveness, and customer service