Automotive BDC Representative / Internet Sales Representative

Diehl Hyundai of Massilon•Massillon, OH

2d•Onsite

About The Position

Diehl Hyundai of Massillon is looking for a VERY organized, highly motivated Automotive BDC Representative to join our team in Massillon, Ohio. We need someone who thrives on staying organized, following up, communicating with customers, and getting results. If you're the type of person who keeps track of every detail, doesn't let leads fall through the cracks, and takes pride in turning customer inquiries into dealership appointments, we want to talk to you. Our ideal candidate is energetic, professional, persistent, and comfortable communicating with customers by phone, text, email, and online lead platforms. You'll play an important role in connecting prospective customers with our sales and service teams while providing an outstanding customer experience.

Requirements

Excellent organizational and time-management skills
Strong verbal and written communication skills
Professional phone etiquette
Strong customer service skills
Comfortable making outbound calls
Ability to communicate professionally through text and email
Basic computer and data-entry skills
Ability to learn and effectively use dealership CRM software
Strong attention to detail
Ability to multitask in a busy environment
Positive, energetic, and goal-oriented attitude
Dependable attendance
Ability to work independently and as part of a team
Motivation to meet and exceed performance goals

Nice To Haves

Previous experience in automotive BDC, internet sales, appointment setting, customer service, call centers, inside sales, lead generation, telemarketing, receptionist/customer relations, or dealership sales is a plus.
Automotive experience is preferred but not necessarily required for the right highly motivated candidate.

Responsibilities

Respond promptly to internet and website leads
Handle inbound and outbound customer calls
Communicate with customers through phone, text, email, and online channels
Schedule sales and/or service appointments
Follow up consistently with prospective and existing customers
Maintain detailed and accurate customer records
Update customer information, notes, appointments, and follow-up activity in the dealership CRM
Confirm scheduled appointments
Re-engage customers who have not yet purchased or scheduled
Work closely with sales, service, and management teams
Track daily activities, appointments, contacts, and follow-up opportunities
Follow established BDC processes and communication schedules
Provide professional and friendly customer service
Help convert online inquiries and phone calls into dealership visits
Meet individual and department goals for calls, contacts, appointments, and customer engagement