Automotive BDC Representative / Internet Sales Representative

Diehl Hyundai of Massilon • Perry Heights, OH

3d • Onsite

About The Position

Diehl Hyundai of Massillon is seeking a highly organized and motivated Automotive BDC Representative to join their team in Massillon, Ohio. This role is crucial for managing incoming customer inquiries, following up with prospective customers, and scheduling dealership appointments. The ideal candidate will be energetic, professional, persistent, and comfortable communicating with customers via phone, text, email, and online lead platforms, playing a key role in connecting prospective customers with sales and service teams while ensuring an outstanding customer experience.

Requirements

• Excellent organizational and time-management skills
• Strong verbal and written communication skills
• Professional phone etiquette
• Strong customer service skills
• Comfortable making outbound calls
• Ability to communicate professionally through text and email
• Basic computer and data-entry skills
• Ability to learn and effectively use dealership CRM software
• Strong attention to detail
• Ability to multitask in a busy environment
• Positive, energetic, and goal-oriented attitude
• Dependable attendance
• Ability to work independently and as part of a team
• Motivation to meet and exceed performance goals
• Highly organized
• Follow through on commitments
• Work independently without needing constant supervision
• Recognize which customers need immediate attention
• Remain organized even during busy periods

Nice To Haves

• Previous experience in automotive BDC
• Previous experience in internet sales
• Previous experience in appointment setting
• Previous experience in customer service
• Previous experience in call centers
• Previous experience in inside sales
• Previous experience in lead generation
• Previous experience in telemarketing
• Previous experience as a receptionist/customer relations
• Previous dealership sales experience
• Automotive experience

Responsibilities

• Manage incoming customer inquiries
• Follow up with prospective customers
• Schedule dealership appointments
• Respond promptly to internet and website leads
• Handle inbound and outbound customer calls
• Communicate with customers through phone, text, email, and online channels
• Schedule sales and/or service appointments
• Follow up consistently with prospective and existing customers
• Maintain detailed and accurate customer records
• Update customer information, notes, appointments, and follow-up activity in the dealership CRM
• Confirm scheduled appointments
• Re-engage customers who have not yet purchased or scheduled
• Work closely with sales, service, and management teams
• Track daily activities, appointments, contacts, and follow-up opportunities
• Follow established BDC processes and communication schedules
• Provide professional and friendly customer service
• Help convert online inquiries and phone calls into dealership visits
• Meet individual and department goals for calls, contacts, appointments, and customer engagement

Benefits

• Competitive compensation
• Performance-based earning opportunities
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and paid time off
• Employee vehicle purchase and service discounts
• Professional training and development
• Career advancement opportunities within Diehl Automotive

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed