International Travel Trade Manager

City of Flagstaff • Flagstaff, AZ

2d • Onsite

About The Position

Passport stamps, global partnerships, and unforgettable adventures start here—help share the magic of Flagstaff with the world! The International Travel Trade Manager for Discover Flagstaff, the official convention and visitor bureau for the City of Flagstaff, is an exciting opportunity for an experienced professional in the international travel trade sales and marketing space. Flagstaff’s tourism economy depends on strong year-round visitation from international travelers across all four seasons, and this role plays a vital part in growing those global connections. The position is responsible for direct sales, strategic marketing, and relationship building with travel agencies, tour operators, agents, influencers, and media partners in key countries around the world. In addition, the International Travel Trade Manager will lead sales and marketing efforts for the domestic motorcoach market, helping showcase Flagstaff as a premier destination for adventure, culture, outdoor recreation, and unforgettable travel experiences. By applying to this position, you are opening yourself to the opportunity to work in a critical division program and make a significant impact on the community we serve.

Requirements

• Bachelor’s Degree in marketing, advertising, communications, public relations, and/or business
• Two (2) years of experience in travel trade sales and/or programing at the hotel level, attraction serving visitors or with a convention and visitor bureau
• Or any combination of education, experience, and training equivalent to the above Minimum Requirements
• Must possess, or obtain upon employment, a valid Arizona driver’s license
• Experience in Word, Excel, PowerPoint, CRM, and the internet
• Regular attendance is an essential function of this job to ensure continuity
• Must possess a valid passport upon hire

Nice To Haves

• Master’s degree in marketing, advertising, communications, public relations and/or business
• Three (3) or more years of experience in travel trade sales and/or programing
• Destination Marketing Organization/Convention and Visitor Bureau experience in travel trade
• Fluency in language(s) in addition to English

Responsibilities

• Provides excellent customer service to both internal and external customers
• Liaison for the CVB with international marketing partners such as Arizona Office of Tourism (AOT), Brand USA and US Travel
• Promotes Flagstaff as a premier visitor destination including traveling regionally and internationally, meeting with/presenting to travel agents, tour operators, dignitaries, key decision makers, and occasionally meeting with international media
• Generates quality leads for Flagstaff hotels, restaurants, and tourism-related businesses with the goal of generating increased Bed, Board, and Beverage (BBB) revenues for the city and community
• Plans, executes, and implements sales efforts such as tradeshow participation, sales missions, including potential stakeholder attendance, setting appointments, creating trip reports for stakeholders and following up on leads
• Plans all marketing and ad buys with international marketing partners such as AOT, Brand USA and US Travel with approval by the CVB Director
• Conducts research to determine which programs would best benefit the Flagstaff tourism industry
• Provides input on the annual budget for Tour and Travel sales and manages expenditures
• Develops presentations and trainings for specified markets and programs
• Guides development of prospective markets and generates strategies and action plans to promote Flagstaff
• Conducts outreach and marketing efforts to promote Flagstaff as a tour and travel destination
• Develops long and short-range tracking programs to ensure return on investment and generates reports for specified markets
• Works to strengthen international and domestic visitation to the community including identifying appropriate stakeholder relationships for tour operators and domestic bus tour groups considering the area
• Identifies and implements strategies for action to improve overall increase in visitation especially from our top producing international markets
• Generates statistical reports, cobbles information, and plans in connection with the International Travel Trade Program
• Analyzes demographics, budgets, and financial information and prepares comprehensive reports regarding the planning and implementation of international visitation for Flagstaff
• Plans and executes meetings, familiarization tours, site tours, and industry functions including preparing itineraries, organizing events, securing hotels, dining, and meeting accommodations
• Serves as liaison between clients and stakeholders requiring direct and indirect contract negotiations
• Builds and maintains stakeholder and client relationships
• Provides in-market support to groups as required or requested
• Maintains current information on tour operators, meeting planners, and other target organizations
• Provides input for CVB generated sales collateral including developing content for CVB information packets, online resources, and other marketing materials
• Knowledge of the northern Arizona region to create customized itineraries for a variety of tour operators
• Performs any related duties that further the mission of the Flagstaff Convention and Visitors Bureau

Benefits

• Competitive pay
• Outstanding benefits
• Arizona State Retirement System with 100% Match
• 457 Deferred Compensation Options
• Up to 4% Annual Pay for Performance Increase
• Group Insurance including Health, Dental and Vision coverage
• Flexible & Health Savings Accounts
• 13 Paid Holidays, Vacation, Sick Leave, Personal Leave, Paid Parental Leave, Bereavement, Jury Duty
• Life Insurance, AD&D, Short- and Long-Term Disability and Voluntary Life Insurance
• First-Time Homebuyer Assistance
• Qualified Public Student Loan Forgiveness Employer
• Tuition Assistance
• Employee Clinic, Telehealth, Wellness Program & Incentives
• Tobacco Cessation Program
• Employer Assistance Program
• Recognition including Work i versary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards
• Employee Discounts: Mountain L ine Bus Eco Pass, Aquaplex, and Recreation Centers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level