International Technical Sales Specialist

Novolex • Cedar Rapids, IA

21d • Remote

About The Position

The International Technical Sales Specialist exists to develop global equipment, parts, and service opportunities while providing the technical application support needed to secure orders, support installations, and sustain customer satisfaction after the sale. This role involves identifying, developing, and closing international equipment sales opportunities in targeted industries, geographies, and strategic accounts where Evergreen, a Novolex Brand products, parts, and service capabilities create measurable customer value. The specialist will serve as a combined sales and technical service resource by assessing customer processing, packaging, equipment, service, and aftermarket needs and proposing complete solutions that include equipment, parts, installation, commissioning, training, and ongoing support. Demand will be developed in global markets through direct customer engagement, personal presentations, distributor/channel relationships, technical evaluations, and coordination with internal sales, service, engineering, manufacturing, and parts teams. The role requires leading the customer through the buying process by identifying decision makers, technical influencers, purchasing requirements, project timelines, capital approval needs, and post-sale service expectations, while ensuring customer satisfaction from opportunity development through order fulfillment, installation, after-sales support, troubleshooting, and long-term account management.

Requirements

• 5–7 years of sales, technical service, engineering, equipment manufacturing, or related industry experience.
• Working knowledge of food, dairy, juice, beverage, primary packaging, filling equipment, and customer processing applications.
• Mechanical understanding of filling equipment, installation, commissioning, troubleshooting, preventive maintenance, equipment modification, and customer training requirements.
• Experience managing national, key, or international accounts and selling to multiple levels, including users, technical evaluators, purchasing teams, and executive decision-makers.
• Strong communication, organization, negotiation, customer relationship, and time-management skills; ability to work independently with limited supervision.
• Proficiency with Microsoft Office, video meeting platforms, mobile communications tools, and international customer communication channels.
• Fluent written and spoken English required; additional language capability is a plus.
• Passport and ability to travel internationally are required.

Nice To Haves

• Knowledge of hot fill, cold fill, ESL, aseptic processing, CIP, sterilization, sanitation principles, and general GMP practices is preferred.

Responsibilities

• Develop and execute the international sales plan to achieve equipment, parts, and service revenue targets by segmenting, targeting, and positioning priority markets and accounts; maintaining monthly, quarterly, and annual forecasts; prospecting new applications; and managing long-cycle opportunities from discovery through purchase commitment.
• Provide technical sales leadership and application expertise for equipment projects by understanding customer processing, distribution, packaging, sanitation, and growth requirements; evaluating equipment condition and performance issues; preparing equipment modification and labor quotations; and recommending solutions that support customer productivity and packaging quality.
• Coordinate installation, commissioning, service support, and after-sales satisfaction for international customers by partnering with field service, engineering, manufacturing, and parts teams to plan resources, manage project scope, support emergency or breakdown service, provide troubleshooting assistance, and ensure customers receive what was promised during the sales process.
• Build strategic customer and channel relationships across assigned international markets by identifying buyers, users, technical evaluators, distributors, and regional partners; communicating competitive intelligence; developing long-term relationships; and positioning Evergreen, a Novolex Brand as a global equipment and service partner rather than only a supplier.
• Maintain complete product, market, and competitive knowledge by staying current on equipment technologies, applications, sanitation requirements, customer systems, competitor offerings, pricing, performance issues, and emerging market trends; maintaining installation profiles and recommending new products, features, and programs.
• Promote customer satisfaction, safety, compliance, and ethical business practices by resolving customer conflicts promptly, communicating clearly across cultures and time zones, completing administrative requirements, participating in required training, following company policies, supporting safe work practices, and protecting business information.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Variety of other well-being resources focused on mental, physical and financial health
• Training and development programs
• Skills development
• Advanced education programs
• Company and industry training curricula
• Support for formal education through the Tuition Reimbursement Program (Non-Union)
• Learning Management System that supports and enhances employee skills at all levels of the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed