International Specialist

ABC Legal Services • Seattle, WA

2d • Onsite

About The Position

The International Specialist is the primary contact for customers with international process-serving orders. This role delivers a strong customer experience by entering orders, coordinating with process servers, and moving orders through to completion. The International Specialist works cross-functionally to ensure tasks are completed accurately and on time. This fast-paced, customer-focused role requires diplomacy, sound judgment, and the ability to manage competing priorities calmly. This is an onsite position in Seattle, Washington.

Requirements

• High school diploma or GED required
• Minimum 1 year of order entry or data entry experience
• Proficiency with standard office equipment including scanners, copiers, and printers
• Comfortable working in technology-driven environments
• Strong document handling and data transcription skills
• Proven ability to review orders, investigate discrepancies, and implement effective solutions
• Ability to perform repetitive tasks with a high degree of accuracy
• Ability to maintain quality and composure under pressure
• Strong problem-solving instincts — able to anticipate issues before they escalate
• Adaptable to evolving processes and committed to continuous improvement
• Typing speed of at least 55 WPM

Nice To Haves

• 1–3 years of customer support or call center experience preferred
• experience with Microsoft Outlook, Excel, Word, PDF editors, and multi-line phone systems preferred
• Bilingual or multilingual ability a plus

Responsibilities

• Respond to customer support tickets, resolving questions and issues related to existing international process serving orders with professionalism and urgency
• Handle inbound calls to assist existing customers and guide prospective customers through the online order placement process
• Manage email correspondence with customers, internal departments, and international process servers regarding order status, issues, and payment inquiries
• Enter and manage order data accurately, process incoming mail, and prepare service returns
• Monitor open orders and proactively follow up with international process servers to keep orders progressing across jurisdictions
• Perform other job-related duties as assigned

Benefits

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED