International Student Services Manager (Associate Director)

Madison College•Madison, WI

6d•Hybrid

About The Position

Madison College is seeking a collaborative, results-oriented International Student Services Manager (Associate Director) to oversee and continually improve international student services, including recruitment, admissions, student support, and compliance with federal visa regulations. The position supervises and develops staff, manages budgets and external funding, coordinates international student and exchange visitor partnerships, and oversees programming that prepares students for success and promotes global learning. The manager works with College departments and external partners to support effective operations, consistent policies and procedures, and a welcoming, inclusive environment for international students while advancing the College’s international education goals. This position reports to the Director, Center for International Education. This is a full-time, salaried position with core hours typically Monday through Friday, 8:00 a.m. to 4:30 p.m. After three months, the position may perform some work remotely two days per week, subject to change under Madison College policy. The role is in the Center for International Education and includes leadership of staff, financial and procurement responsibilities, oversight of grants and partnerships, and representation of the College at national and international conferences.

Requirements

Bachelor’s degree, or associate degree and equivalent additional relevant work experience.
At least 3 years of relevant work experience.
Leadership experience.
Ability to serve as a Designated School Official (DSO) and Alternate Responsible Officer (ARO) in SEVIS; federal regulations require a DSO/ARO to be a U.S. citizen or permanent resident.
Ability to effectively lead and supervise staff in a collaborative, team-based environment.
Ability to make sound operational, management, and financial decisions in support of institutional goals and budget accountabilities.
Knowledge of federal regulations related to international student admissions, visa processes, and compliance, including risk management and emergency response strategies.
Knowledge of international education and economic, cultural, and social trends, and ability to apply that knowledge to partnerships, curriculum development, and student engagement.
Ability to implement continuous improvement principles and strategic initiatives.
Skill in budget development, financial planning, and contract negotiation.
Knowledge of technology systems used for student information and international program database management.
Ability to collaborate with faculty, deans, and institutional leaders to integrate global perspectives into partnerships and curriculum.
Ability to engage positively with diverse populations and communities and contribute to a safe, inclusive learning and work environment.
Effective and respectful communication skills.

Responsibilities

Lead, support, and develop teams to meet institutional objectives and maintain operational excellence, including inclusive hiring, performance management, development opportunities, and employee support.
Contribute to budgetary, financial, and procurement decisions that support fiduciary responsibility and institutional goals.
Manage grants and external funding initiatives for international student and exchange visitor partnerships, maximizing resources for collaboration, global learning, and international experiences.
Lead the development and continuous improvement of systems, policies, and procedures for international student services, including recruitment, admissions, visa advising, and federal regulatory compliance.
Advise academic leadership on international education initiatives and align services with College priorities.
Monitor federal policy advisories and align operations with student visa regulations to mitigate risk and support institutional compliance.
Develop and manage budgets and contracts for international student and exchange visitor partnerships; oversee foreign currency transactions, exchange-rate management, and financial planning for global partnerships, recruitment, and student learning opportunities.
Develop student and exchange visitor partnerships and pre-arrival and New International Student Seminar curriculum in support of the institution’s global strategy.
Oversee pre-arrival programming and the New International Student Seminar, and assess initiatives for cultural competency and global academic engagement.
Represent the College at national and international conferences and build professional networks in international education.
Establish and nurture strategic partnerships that advance the College’s global presence and international partnership opportunities.
Create an inclusive, equitable, and supportive environment where people feel valued, respected, and empowered.