About The Position

This role is in the International Programmatic Analytic Support Section of the FAA's Office of Airspace Modernization. The team implements new international requirements from FAA programs in coordination with other Air Navigation Service Providers (ANSPs) through ICAO and/or bilateral agreements, resulting in access to regional networks. The position designs, evaluates, implements, and coordinates international telecommunications services and networks, with emphasis on Quality of Service (QoS) and Zero Trust. It provides technical support for international voice and data outages and at FAA and ICAO meetings, and produces technical briefings, working and information papers, test plans, project status reports, schedules, databases, and telecommunications diagrams and drawings. The role also develops project costs and budgets and reviews and updates international MOUs, MOAs, Reimbursable Agreements, and other international government documents. The engineer analyzes stakeholder needs, defines system requirements, architects solutions, and manages technical trade-offs to optimize performance, cost, and schedule. The role uses systems thinking, model-based engineering, and risk management to support system reliability, maintainability, and scalability throughout the lifecycle. It collaborates with engineers, designers, project managers, and customers to translate user needs into specifications, validate functionality through testing and simulation, and oversee deployment and integration. The position serves as a primary customer contact on assigned projects and contributes to attracting, developing, engaging, and retaining talent, fostering innovation and collaborative problem-solving, and building a high-performing team.

Requirements

  • Master's degree in a related field, or qualifying experience substitution: 21 years of related work experience with a bachelor's degree, 23 years with an associate degree, or 25 years with a high school degree.
  • 18 or more years of related work experience is required, subject to the stated education substitutions.
  • Willingness to travel in support of international meetings and network implementation; ability to travel up to 25% domestically and internationally.
  • Strong multicultural interpersonal and communication skills.
  • Strong working knowledge of and experience with Cisco platforms, IPv4, IPv6, BGP, OSPF, VPN, MPLS, carrier Ethernet, and VoIP.
  • U.S. citizen or Green Card permanent resident with 3 or more years of U.S. residency.
  • Ability to obtain FAA Suitability and FAA Public Trust.

Nice To Haves

  • Proficiency in Spanish.
  • Previous experience with the FAA or ICAO.

Responsibilities

  • Design and evaluate primary and alternative telecommunications services and networks.
  • Implement international network services, focusing on Quality of Service (QoS) and Zero Trust.
  • Coordinate telecommunications services, network implementation, and upgrades with international counterparts.
  • Engineer and order mission-critical telecommunications services.
  • Provide technical support and coordination to troubleshoot and resolve international voice and data outages.
  • Provide technical support at FAA and International Civil Aviation Organization (ICAO) meetings.
  • Prepare technical briefings, working and information papers, test plans, and project status reports.
  • Prepare and maintain project schedules and databases.
  • Develop and maintain international telecommunications diagrams and drawings using working knowledge of Visio.
  • Formulate and communicate international project costs and budgets.
  • Review and update International Memoranda of Understanding, International Memoranda of Agreement, Reimbursable Agreements, and other international government documents.
  • Analyze stakeholder needs, define system requirements, architect system solutions, and manage technical trade-offs to optimize system performance, cost, and schedule.
  • Apply systems thinking, model-based engineering, and risk management to support system reliability, maintainability, and scalability throughout the system lifecycle.
  • Collaborate with cross-functional teams to translate user needs into system specifications, validate functionality through testing and simulation, and oversee deployment and integration.
  • Serve as a primary customer contact on assigned projects, applying knowledge of customer operations and business.
  • Help attract, develop, engage, and retain talent; encourage innovation and collaborative problem-solving; and build a high-performing team.

Benefits

  • Health, life, disability, financial, and retirement benefits.
  • Paid leave.
  • Professional development.
  • Tuition assistance.
  • Work-life programs.
  • Awards recognizing exceptional performance and demonstration of service standards.
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