International Sales Representative I

IBOC•San Antonio, TX

4d•Onsite

About The Position

IBC Bank is seeking a talented and dedicated International Sales Representative to join their International Deposit Services department. This full-time, in-office position focuses on building relationships and providing personalized international and domestic banking services to high net-worth customers. The role supports an international officer and requires a "We Do More" attitude to ensure accurate and efficient service delivery in a fast-paced environment.

Requirements

Strong bilingual skills - must be fluent in English/Spanish
Excellent verbal and written communication skills (English/Spanish)
Customer service oriented (can begin conversation, build rapport, and promote products and services based on customer needs)
Highly motivated and self-starter
Problem resolution
Time management
Goal oriented and focus on results
Strong math skills and an understanding of currency exchange
Attention to detail, discretion and confidentiality essential
Microsoft Office skills (Outlook, Word, Excel, PowerPoint)
Team player; builds relationship with international team to maximize customer experience.
High school graduate or GED equivalent

Nice To Haves

Prior sales or office work a plus
banking experience preferred
Knowledge of Mexican identification documents a plus

Responsibilities

Listens carefully, creates connections, and establishes relationships with long-term and prospective high net-worth international and domestic customers by suggesting bank products and services that will meet their needs.
Refer products and services through the bank’s referral system.
Drives the customer IBC experience by providing personalized service to customers for account-related transaction requests (checking, savings, certificates of deposits, loans, wire transfers, etc.) to comply with bank’s policies and procedures.
Assists international officer to prepare loans secured by certificates of deposit; also supports with loan collection, overdrafts, and assists the customer resolve issues.
Logs and updates the bank’s Customer Relationship Management (through Horizon) system with notes regarding customer interaction and transactions.
Follow-up with customer due-diligence, dormant accounts, foreign status recertification.
Provides basic online banking customer support.
Assists customers with credit and debit card needs, as well as orders and ensures delivery of check orders, debit cards, etc.
Update customer contact information and records.
Trains on Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Reg E, regulations, Federal Deposit Insurance Corp. (FDIC) coverage and ensures compliance with regulations when servicing customers in order to service high-risk customers.
Attends meetings, events and participates in the bank’s outreach projects.
Other duties as assigned.