International Patient Services Coordinator 2, Int'l. Coordination of Care, FT, 08:30A-5P
About The Position
Coordinates intake activities for international patients to support revenue efforts for Baptist Health International. Maintains high levels of productivity and quality service as monitored via telecommunications and CRM systems. Coordinates transfers, admissions and handles all aspects of service for international patients seeking emergent/acute care at BHSF facilities. Liaises with financial guarantor for emergency transfers to provide explanations of financial responsibility and collect on substantial deposits for financial clearance. Responds to incoming inquiries from potential international patients, assisting them with the coordination of their medical, insurance and payment needs. Verifies insurance benefits and completes all patient access and revenue functions proactively through thorough documentation as appropriate. Issue negotiated letters of agreement for non-contracted insurance companies. Follows up on potential new business leads to ensure timely follow through and increase revenue opportunities for BHSF. Handles all aspects of service to international patients after-hours independently in an unsupervised working environment. Serves as a resource and trainer as needed to IPSC I and II. Works remotely at different hospital facilities as needed.
Requirements
- Bachelors or 5 years of job relevant experience.
- Strong customer service experience in a revenue driven environment and ability to perform with minimal supervision in a fast-paced, multi-task setting.
- Ability to engage customers and align optimal delivery of services with growth initiatives.
- Must be fluent in English and Spanish, with both verbal and written skills.
- Computer literacy with proficient knowledge of Microsoft Office.
- Knowledge of medical terminology required.
- Fully proficient in job requirements for International Patient Services Coordinator II with a minimum of 12 months of experience successfully able to coordinate all modalities, specialties and complexities.
- Minimum of 3 Years of experience.
Nice To Haves
- Experience working in a medical setting a plus.
Responsibilities
- Coordinates intake activities for international patients to support revenue efforts for Baptist Health International.
- Maintains high levels of productivity and quality service as monitored via telecommunications and CRM systems.
- Coordinates transfers, admissions and handles all aspects of service for international patients seeking emergent/acute care at BHSF facilities.
- Liaises with financial guarantor for emergency transfers to provide explanations of financial responsibility and collect on substantial deposits for financial clearance.
- Responds to incoming inquiries from potential international patients, assisting them with the coordination of their medical, insurance and payment needs.
- Verifies insurance benefits and completes all patient access and revenue functions proactively through thorough documentation as appropriate.
- Issue negotiated letters of agreement for non-contracted insurance companies.
- Follows up on potential new business leads to ensure timely follow through and increase revenue opportunities for BHSF.
- Handles all aspects of service to international patients after-hours independently in an unsupervised working environment.
- Serves as a resource and trainer as needed to IPSC I and II.
- Works remotely at different hospital facilities as needed.
Benefits
- Career growth and development opportunities, with clear pathways and ongoing support
- Comprehensive health and wellness resources that go beyond traditional benefits
- A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
- Tuition reimbursement to support continued learning and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
