International Operations Specialist I

First National Bankers Bank•St. George, LA

116d

About The Position

International Operations Specialists perform highly specialized tasks relating to the processing and reporting of all daily international payment transactions and provide support for customers, service vendors and other internal departments. Researches and assists in responding to any problems that customers encounter with International transactions.

Requirements

Processing and reporting of all daily international payment transactions
Support for customers, service vendors and other internal departments
Research and respond to customer problems with International transactions
Processing and posting of International outgoing and incoming wire transfers
Balancing all transactions daily
Subject matter expertise to customers
Customer training on international transactions
Research and resolution of customer issues or complaints
Communication with customers and partners via email or phone on international transaction matters
Organization and prioritization of international emails
Monitoring, reviewing and processing international wires with possible OFAC hits, NSF transactions, service messages and returned wires
Processing and balancing settlement with partners for international transactions
Processing and ensuring accurate and timely posting of Foreign Currency Orders, Foreign currency Shipments and Foreign Cash Letters and Collections
Monitoring outstanding international transactions and verifying proper delivery of transactions to vendors/ service providers and customers
Monitoring and initiating SWIFT messages via the SWIFT Network
Reconciling monthly analysis and commission reporting provided by partners
Assisting implementation team in testing and facilitating implementation of new international customers and conversions pertaining to existing customers
Providing guidance to customers with processing of Payment Operations transactions
Providing and facilitating customer training on FNBB Bank Operational Services
Maintaining awareness of related policies and procedures affecting the Payment Operations area, including security measures specifically outlined in the wire transfer and payment systems risk policies
Ensuring all necessary documentation is archived properly for the bank’s records
Completing trainings to continue to develop knowledge regarding international transactions such as AML and OFAC
Performing other tasks as assigned or required to ensure efficient flow of work within the department
Assisting in other areas of the Payment Operations department on an as needed basis

Responsibilities

Ensure proper processing and posting of International outgoing and incoming wire transfers through the communications system or over the telephone and balance all transactions daily
Serve as a subject matter expert to customers and provide customer training on international transactions
Research and resolve any customer issues or complaints
Communicate with customers and partners via email or phone on international transaction matters as necessary; Organize and prioritize international emails
Monitor, review and process international wires with possible OFAC hits, NSF transactions, service messages and returned wires as necessary
Process and balance settlement with partners for international transactions
Process and ensure accurate and timely posting of Foreign Currency Orders, Foreign currency Shipments and Foreign Cash Letters and Collections
Monitor outstanding international transactions and verify proper delivery of transactions to the vendors/ service providers and customers
Monitor and initiate SWIFT messages via the SWIFT Network
Reconcile monthly analysis and commission reporting provided by partners
Assist implementation team in testing and facilitate implementation of new international customers and conversions pertaining to existing customers
Provide guidance to customers with processing of Payment Operations transactions
Provide and facilitate customer training as needed on FNBB Bank Operational Services
Maintains an awareness of related policies and procedures affecting the Payment Operations area, including security measures specifically outlined in the wire transfer and payment systems risk policies
Ensure all necessary documentation is archived properly for the bank’s records
Complete trainings to continue to develop knowledge regarding international transactions such as AML and OFAC
Performs other tasks as assigned or required to ensure efficient flow of work within the department; assist in other areas of the Payment Operations department on an as needed basis