International Operations Agent

the Lynden Family of Companies•Halton Hills, ON

1d•CA$50,000 - CA$58,000•Onsite

About The Position

Lynden Healthcare is a leader in third-party logistics solutions for the healthcare industry, serving both human and animal health. Lynden Healthcare is actively seeking a detail-oriented and experience International Operations Agent. Day to day the International Operations Agent is responsible for handling all aspects of international export and import, as well as domestic markets; including customer service, daily movement of freight and documentation activity for basic cargo and pharma logistics.

Requirements

Strong communication skills, both written and verbal.
Strong mathematical skills, with the ability to calculate freight rates, including the effect of dimensionalized weight, and amounts such as percentages, volume, and discounts.
Ability to multi-task, prioritize and complete job tasks within defined timelines.
Ability to effectively work independently and as a team member.
Intermediate Microsoft Word, Excel, One Note, Teams and Outlook.

Nice To Haves

2-4 years related experience and/or training; or an equivalent combination of education and experience.
Experience and high proficiency in Excel
Experience in transportation industry.
Knowledge of TMS applications and freight systems.
Microsoft Office products such as Word and Outlook.

Responsibilities

Daily coordinating movement of freight, including determining routing to meet customers economic and time requirements (import, export, foreign-to-foreign, air & ocean).
Quoting internal and external customers both domestic and abroad.
Perform all aspects of customer service and carrier relations (negotiating rates & services and securing spot quotes with carriers to increase profits and reduce customer costs) through direct communication with customers and agents.
Handle the movement of temp control cargos, and cold chain supply requirements and regulations.
Manage relationship with vendors and carriers to maintain a quality level of service.
Knowledge of import and export routing and documentation. Both Air and Ocean
Able to set and meet deadlines per internal and external customer expectations.
Knowledge of regulatory compliance for import and export, including AES filing
Have knowledge of Customs Business – such as Customs Bonds, Importer Security Filing.
Creation and maintenance of client SOP.
Process shipment documents, including filing of paperwork.
Ensure invoicing of customers is accurate to quoted and contractual obligations, and submit the approved invoices for payment.
Other duties as assigned by immediate supervisor.