international operations services manager

Starbucks Coffee Company • Seattle, WA

2d • $112,900 - $169,500 • Hybrid

About The Position

Starbucks is seeking an exceptional operator to join their team who is energized by solving complex business challenges through retail technology, AI-enabled thinking, and data-driven decision making across a growing international footprint. This role contributes to Starbucks success by enabling operational excellence across international markets and advancing tech solutions. The ideal candidate brings strong store operations expertise paired with experience translating business needs into scalable technology solutions, actionable insights, and clear visual storytelling that improves the partner and customer experience. This role will lead and consult on end-to-end planning, development, testing, and adoption of complex programs, systems, and technical products across international operations.

Requirements

• Managing multi-unit retail business or equivalent with deep knowledge of store operations, processes, procedures, and standards (3 years)
• Managing complex, large-scale programs or a portfolio of mid-sized initiatives, including technology-enabled operational improvements (5 years)
• Project and program management experience, including scope, timeline, stakeholder alignment, and delivery quality, with the ability to partner effectively across business and technical teams (3 years)
• Working across functional areas to develop effective business solutions that align with company and department objectives, ideally within retail technology, analytics, or AI-enabled environments (5 years)
• Places a high value on quality with a sharp eye for details
• Curious and collaborative problem solver who can quickly build empathy
• Outstanding verbal and written communication skills, with ability to convey ideas and standards in a clear, succinct and appropriate way across a broad spectrum of audiences
• Identifying opportunities for improvement and connecting operational needs to recommend data-informed, scalable process and technology solutions
• Proficient in Microsoft Office applications, especially PowerPoint and Excel, with experience using analytics and data visualization tools to communicate insights clearly

Nice To Haves

• Experience working across different ownership structures including joint venture and licensed
• Experience applying AI or AI-enabled tools to improve operational decision making, workflows, or partner experience
• Experience with data visualization and business analytics, including building reports, synthesizing quantitative data, and translating insights into clear recommendations for operational action

Responsibilities

• Build trusted relationships and collaborate with cross functional teams to develop and implement meaningful programs for the international business.
• Lead operations priorities across retail technology programs and ensure the development, delivery, and sustainment of projects that improve execution in stores.
• Drive initiatives through the full lifecycle, from business definition and planning through testing, implementation, change management, and ongoing support across international markets.
• Communicate complex ideas, technical concepts, and operational insights in a clear and compelling way for varied audiences.
• Translate data into actionable recommendations and use effective visual storytelling to support decisions, alignment, and adoption.
• Bring deep knowledge of retail and store operations, standards, and practices, along with demonstrated experience with retail technology solutions.
• Be comfortable applying emerging technologies, including AI-enabled tools, and using analytics to identify opportunities, improve performance, and support operational decision making.

Benefits

• medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
• short-term and long-term disability
• paid parental leave
• family expansion reimbursement
• paid vacation from date of hire
• sick time (accrued at 1 hour for every 25 hours worked)
• eight paid holidays
• two personal days per year
• 401(k) retirement plan with employer match
• discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• incentivized emergency savings
• financial well-being tools
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
• student loan management resources
• access to other educational opportunities
• backup care
• DACA reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level