International Marketing Director - Far East

MGM Resorts • Las Vegas, NV

5d • Onsite

About The Position

The International Marketing Director - Far East role at MGM Resorts International is responsible for expediting processes, using appropriate judgment, and making decisions to execute casino customer requests. This position involves evaluating customer activity to provide tailored incentives, managing reservations through advanced systems, and ensuring seamless service in collaboration with property teams. The role is based in a corporate office in Las Vegas, NV and does not have direct reports.

Requirements

• Must be at least 21 years of age
• Bachelor's degree
• At least three (3) years of prior relevant experience

Nice To Haves

• Prior relevant experience in hotel operations, casino marketing, VIP services or table games preferred
• Prior leadership experience in the casino marketing industry
• Fluency in Korean—native-level or business proficiency in speaking, reading, and writing preferred

Responsibilities

• Determine and evaluate customers’ casino activity to provide corresponding incentives and has authorization to approve limited amount of allowance (rooms, food, beverage, events tickets, promo chips, free play, airfare or discounts).
• Maintain and develop property’s customer base to support increasing the customer development efforts.
• Manage customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
• If authorized, grant limited amount of marker authorization limits to qualifying customers.
• Make critical business decisions regarding customer credit lines, allowances, and comps.
• Assist in managing customers to profitable levels.
• Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers.
• Attend special event functions when appropriate to promote marketing efforts and greet customers.
• May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.
• Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
• Resolve customer disputes and complaints to the satisfaction of the customer and the company.
• Comply with local laws, Title 31 and attend all mandatory compliance and training sessions.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Healthcare, financial, and time off benefits (for eligible employees).
• Free meals in our employee dining room.
• Free parking on and off shift.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior