International Billing Analyst, EMEA

The job overview for the International Billing Analyst position at Lucid Software is to own the relationships between Lucid Software products and customers, balancing business and user needs. The analyst will be responsible for managing technical issues, analyzing user behavior data, and developing and maintaining product and billing expertise. They will work closely with cross-functional teams to resolve user issues and champion improvements to the product, processes, and support offerings. The ideal candidate will have a passion for helping users around the world get the most out of Lucid products.

• Manage technical issues by investigating and troubleshooting problems, recognizing patterns, escalating billing issues, managing issues workflow, and proactively identifying consumer needs.
• Analyze user behavior data, identifying and monitoring operational metrics to help champion improvements to our product, processes, and support offerings.
• Develop and maintain product and billing expertise and work closely with other team members to resolve user issues.

• Strong analytical and troubleshooting skills
• Ability to manage technical issues and escalate billing issues
• Proficiency in analyzing user behavior data and identifying operational metrics
• Knowledge of product and billing expertise
• Excellent written and verbal communication skills
• Ability to work collaboratively with cross-functional teams
• Strong problem-solving and critical thinking abilities

• Hybrid workplace with the option to work remotely or from the office
• Promotion of work-life balance
• Recognition and awards for products, business, and workplace culture
• Opportunity to work with top businesses and industry leaders
• International customer operations team with global reach
• Opportunity to help users around the world get the most out of Lucid products
• Ownership of relationships between Lucid Software products and customers
• Collaboration with various functions within Lucid to resolve customer issues
• Improvement of products and internal operations based on user feedback and analytics
• Representation of international users and localization of help center and user education content
• Development and maintenance of product and billing expertise
• Innovation of processes and systems to drive improvements in billing support
• Understanding and support of customers' business objectives
• Opportunity to support ongoing successful adoption of Lucid products and features
• Opportunity to work in a fast-paced environment.