EMEA Customer Success Manager (French Speaking)

The Customer Success Team at Lucid Software plays a central role in ensuring that the company's most valuable customers are able to maximize the value they obtain through the adoption of Lucid's products. As an EMEA Customer Success Manager, the main responsibility is to serve as an advisor to a portfolio of accounts, understanding each customer's business objectives and providing support and expertise to help them achieve those objectives through Lucidchart. This role involves developing relationships with customers, driving successful product adoption, and managing critical situations to ensure customer satisfaction.

• Develop an understanding of customer’s business objectives and a strategy for support in achieving those objectives through a successful adoption of Lucid’s suite of products.
• Continually work with accounts to support ongoing successful adoption of the Lucid Visual Collaboration Suite.
• Serve as the primary interface with customers to manage and resolve any critical situations.
• Perform periodic business reviews with customers to (re-)confirm business objectives, progress against business outcomes, confirm satisfaction, and continually drive successful product adoption.
• Develop relationships with influential users and convert them into Lucid champions.
• Drive cross-functional initiatives that will improve the overall customer experience.

• Develop an understanding of customer’s business objectives and create a strategy for supporting them through the adoption of Lucid's products.
• Continuously work with accounts to ensure successful adoption of the Lucid Visual Collaboration Suite.
• Act as the main point of contact for customers and handle any critical situations that may arise.
• Conduct regular business reviews with customers to assess progress, confirm satisfaction, and drive product adoption.
• Build relationships with influential users and convert them into advocates for Lucid.
• Drive cross-functional initiatives to enhance the overall customer experience.

• Hybrid workplace with the option to work remotely or from the office
• Promotion of a healthy work-life balance
• Recognition and awards for products, business, and workplace culture
• Top businesses and industry leaders as customers and partners
• Opportunity to work with influential users and convert them into Lucid champions
• Cross-functional initiatives to improve customer experience and satisfaction
• Development of tools, processes, and best practices to maximize customer value
• Engagement with a book of business through various communication efforts
• Support from experts within the organization to resolve client issues
• Outstanding task management and prioritization skills
• Strong communication skills, both written and verbal
• Opportunity to work in a fast-paced, high volume environment
• Fluency in English and French (Business Level and/or as a first language)