Customer Success Specialist, EMEA

The Customer Success Specialist at Lucid Software plays a crucial role in driving customer success and optimizing the customer experience. They work as part of a strategic team to support customers in achieving their business objectives and ensure successful adoption of Lucid products. The role involves understanding customer needs, monitoring key metrics, and providing ongoing support and engagement. Strong teamwork and a deep understanding of the company's business strategy are essential for success in this role.

• Develop an understanding of our customers’ business objectives and a strategy for supporting the customer in achieving those objectives
• Identify and monitor key user operational metrics focused on retention to help drive improvements to our product and support offerings
• Continually work with accounts to support ongoing successful adoption of key Lucid products

• Develop an understanding of customers' business objectives and support them in achieving those objectives
• Identify and monitor key user operational metrics focused on retention to drive improvements to products and support offerings
• Continually work with accounts to support ongoing successful adoption of Lucid products
• Communicate with customers primarily through email, but also be comfortable with screen sharing or phone calls as needed
• Represent Lucid to help strategic users and administrators
• Understand the core Lucid business strategy and enable it through daily work
• Demonstrate teamwork and trust to achieve organizational goals

• Remote work options
• Work-life balance
• Recognition and awards for products, business, and workplace culture
• Fortune Best Workplace in Technology
• Glassdoor Best Place to Work
• Forbes Cloud 100
• G2's Best Global Software Companies
• Top businesses and partners such as Google, GE, NBC Universal, Atlassian, and Microsoft
• Customer Success Team plays a central role
• Opportunity to optimize customer experience at scale
• Communication through email, screen share, and phone calls
• Representing Lucid to help strategic users and administrators
• Understanding and enabling the core Lucid business strategy
• Teamwork and trust for organizational goals
• Development of understanding and strategy for supporting customers' business objectives
• Monitoring key user operational metrics for product and support improvements
• Supporting ongoing successful adoption of Lucid products and features
• Data-driven recommendations at scale
• Driving cross-functional initiatives for improved customer experience, satisfaction, and loyalty
• Developing tools, processes, and best practices for customer value realization
• Strong academic performance
• Opportunity for growth and learning
• Strong communication skills
• Empathy and problem-solving skills
• Ability to thrive in a fast-paced environment
• Language proficiency in Spanish, French, or German (native) and fluent in English
• Technical aptitude and passion for becoming a subject matter expert
• Previous experience in customer success management (preferred)