International Advocacy Liaison
About The Position
As our International Advocacy Liaison, you will provide essential non-clinical support, guidance, and interpretation, acting as a dedicated advocate for international patients and their families to ensure seamless care and effective communication. Every day you will coordinate appointments, referrals, and specialized services, resolve problematic and crisis situations, and manage financial transactions, all while ensuring regulatory compliance and addressing grievances. To be successful in this role, you will demonstrate exceptional advocacy, communication, and problem-solving skills, with a deep understanding of international patient needs, financial protocols, and regulatory requirements, ensuring compassionate and efficient support. Provides guidance and leadership to staff in the implementation of existing and new departmental policies and procedures Creates an environment that encourages employee growth and development. Serve as a coach, mentor, team builder and facilitator Utilizes effective communication skills with physicians, insurance companies, patients and other hospital departments to prevent potential problems Collects and analyzes statistical data, identifies trends and Assists in the design of processes to improve the quality of services provided Keeps informed/abreast of all technological advances to ensure the most efficient patient flow Identifies accounts and determines when an account should be referred to management or prepare for placement to legal
Requirements
- Some College
- Three (3) years related experience, upon hire
- Interpreting experience, upon hire
Responsibilities
- Coordinate appointments, referrals, and specialized services
- Resolve problematic and crisis situations
- Manage financial transactions
- Ensure regulatory compliance and address grievances
- Provide guidance and leadership to staff in the implementation of existing and new departmental policies and procedures
- Create an environment that encourages employee growth and development
- Serve as a coach, mentor, team builder and facilitator
- Utilize effective communication skills with physicians, insurance companies, patients and other hospital departments to prevent potential problems
- Collect and analyze statistical data, identify trends
- Assist in the design of processes to improve the quality of services provided
- Keep informed/abreast of all technological advances to ensure the most efficient patient flow
- Identify accounts and determine when an account should be referred to management or prepare for placement to legal
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
