International Accounts Specialist

WeatherTech•Bolingbrook, IL

3d•$27 - $29•Onsite

About The Position

WeatherTech Direct is seeking a qualified International Account Specialist to provide day-to-day customer service and sales support for international accounts, ensuring timely, accurate, and professional handling of customer inquiries and orders. This role supports the International Development Specialist and broader International Sales team by managing order processing, documentation, and customer communication while helping maintain a consistent, high-quality customer experience across global markets. This is a great opportunity to join the WeatherTech Direct team! Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end of year bonuses and pay increases!

Requirements

High School Diploma or equivalent required
Strong written and verbal communication skills with a professional, customer-focused approach
Strong organizational skills with a high level of attention to detail
Ability to manage multiple priorities in a fast-paced environment
Demonstrated reliability, integrity, and commitment to accuracy
Ability to work independently while collaborating effectively within a team
Have proficiency with Microsoft Office and data search/entry
Be authorized to work in the United States

Nice To Haves

1–2 years of experience in customer service, sales support, or international account support preferred
Bilingual capability (Spanish or other languages) is a plus

Responsibilities

Process international customer orders, exchanges, returns, and credits in accordance with company policies and procedures
Deliver high-quality customer service via phone, email, and written communication to international customers
Support international customers by identifying needs and recommending appropriate products in coordination with Sales
Collaborate with internal teams to prepare quotes, resolve order issues, and support timely order fulfillment
Contact customers to resolve declined payments and obtain updated billing or payment information
Verify, maintain, and update accurate customer account information including billing, shipping, and payment details
Communicate shipping timelines, requirements, and country-specific logistics information to customers
Serve as a primary support contact for assigned international accounts regarding order status, documentation, and general inquiries
Provide timely feedback to management regarding service issues, recurring customer concerns, or process gaps
Respond to customer inquiries received via direct messages or social media platforms, as assigned
Prepare and distribute export documentation for customers and freight forwarders in compliance with international trade regulations
Support business development efforts by following up on sales leads and assisting with opportunity tracking
Capture and maintain accurate records of customer interactions, outbound activity, and order-related data
Assist with market research, reporting, and internal process improvement initiatives
Support special projects and cross-functional initiatives as needed
Attend product training sessions and, when required, international trade shows or commercial conferences
Follow company safety policies and maintain a clean and organized work environment
Perform other duties as assigned