International Account Manager

Coker Tire Company•Chattanooga, TN

14h•Hybrid

About The Position

The International Account Manager is responsible for managing and growing relationships with existing international customers while identifying and developing new business opportunities. This role focuses on driving revenue growth, expanding distribution, and delivering a high level of customer service across global markets. This position requires a balance of account management, sales execution, and cross-functional coordination, with approximately 10% travel, including customer visits and industry events.

Requirements

Minimum of 3–5 years of account management or sales experience, preferably in automotive or related industry
Bachelor’s degree preferred
Strong organizational, time management, and follow-up skills
Proficiency in Microsoft Office, particularly Excel (ERP/CRM experience a plus, e.g., Epicor P21)
Ability to manage multiple accounts and priorities in a fast-paced environment
Strong problem-solving and negotiation skills
Self-motivated with a results-driven mindset

Nice To Haves

Knowledge of wheels, tires, and automotive fitment
Familiarity with international customers and distribution channels

Responsibilities

Manage and grow a portfolio of international accounts, focusing on revenue expansion and customer retention
Identify and pursue new business opportunities within assigned markets
Develop and execute account-specific growth plans aligned with company objectives
Achieve established sales targets and key performance indicators (KPIs)
Conduct regular customer check-ins, including virtual meetings and periodic in-person visits
Lead Quarterly Business Reviews (QBRs) with key customers
Serve as the primary point of contact for assigned international customers
Build strong, long-term relationships through consistent communication and responsiveness
Address customer inquiries, resolve issues, and coordinate solutions with internal teams
Support customer onboarding, product training, and new product launches
Represent the company at trade shows and industry events (minimum of 8–10 annually)
Provide customers with product information, marketing materials, and sales support tools
Monitor market trends, competitor activity, and customer needs to identify growth opportunities
Share insights and recommendations with leadership to support strategic decisions
Track and report on sales performance, forecasts, and pipeline activity
Maintain accurate customer records and activity within CRM/ERP systems
Collaborate with internal teams (operations, customer service, marketing) to ensure timely order fulfillment and customer satisfaction
Assist with basic international shipping coordination and documentation as needed
Maintain strong communication and collaboration across all departments
Stay informed on industry trends, economic conditions, and customer demand
Continuously identify opportunities to improve processes and customer experience
Perform additional duties as assigned