Internal Writer

General Rv Center•West Chester, PA

About The Position

The Internal Writer supports the RV delivery process by translating sales and customer expectations into work orders and coordinating the documentation, communication, and follow-up needed to prepare units for delivery. The role works closely with Service and Sales teams to help ensure a smooth customer experience and timely completion of work orders.

Requirements

Excellent written and verbal communication skills.
Ability to multitask and complete tasks in a timely and efficient manner.
Extremely detail-oriented and organized.
Familiarity with the MS Office Suite.
Valid driver’s license.

Nice To Haves

RV or automotive service-writing experience.
Customer service experience.

Responsibilities

Convert information from a Celebrate into a work order based on sales and customer expectations for each delivery.
Ensure each unit is clear of recalls, service bulletins, and warranty issues before delivery.
Communicate issues and changes to scheduled deliveries.
Prepare packets for internal, external, and warranty work orders, including necessary unit-preparation documentation.
Create and finalize work orders.
Complete used repair sheets for the “W” drive after used RVs are prepped.
Create service files for new customers.
Complete work orders within 24 hours after delivery so posting is not delayed.
Complete tasks in CAMP in a timely manner.
Collaborate daily with the Service Manager or Assistant Manager, Shop Foreman, and Sales Manager to provide delivery-related solutions.
Communicate sales-order updates and revisions promptly to the appropriate people.
Update cash work order status in CAMP and provide a copy to the Delivery Coordinator when applicable.
Serve as the Sales Department’s point of contact for sales-related steps in the delivery process.
Review and verify sales orders for accuracy.
Maintain the Sold Units Storage Log.