Internal Writer

GENERAL RV CENTER•West Chester, PA

About The Position

The Internal Writer supports the RV delivery process by converting sales and customer expectations into work orders, preparing documentation, and ensuring units are ready for delivery. The role checks for recalls, service bulletins, and warranty issues; communicates delivery changes; creates and finalizes work orders and service files; and completes related administrative tasks in CAMP. The Internal Writer works closely with Service and Sales leaders and serves as the primary contact for sales-related delivery steps. The position also verifies sales orders and maintains the Sold Units Storage Log.

Requirements

Excellent written and verbal communication skills.
Ability to multitask and complete tasks in a timely and efficient manner.
Strong attention to detail and organizational skills.
Familiarity with the MS Office Suite.
Valid driver’s license.

Nice To Haves

Experience with RV or automotive service writing.
Customer service experience.

Responsibilities

Translate Sales and customer expectations for each delivery into work orders using the information on a Celebrate.
Ensure each unit is clear of recalls, service bulletins, and warranty issues before delivery.
Communicate issues and changes to scheduled deliveries to support a positive customer experience.
Create packets for internal, external, and warranty work orders with the documentation needed to prepare a unit.
Create and finalize work orders.
Complete used repair sheets for the “W” drive after preparing used RVs.
Create service files for new customers.
Complete work orders within 24 hours after delivery so posting is not delayed.
Complete tasks in CAMP in a timely manner.
Collaborate daily with the Service Manager or Assistant Manager, Shop Foreman, and Sales Manager to address delivery-related needs.
Communicate sales order updates and revisions promptly to the appropriate people.
Update cash work order status in CAMP and provide a copy to the Delivery Coordinator when applicable.
Serve as the Sales Department’s go-to contact for sales-related steps in the delivery process.
Review and verify sales orders for accuracy.
Maintain the Sold Units Storage Log.