Internal Service Specialist I

Diasorin•Stillwater, MN

6d•Onsite

About The Position

The Internal Service Specialist I provides service/support to customers, internal service engineers and other DiaSorin personnel with instrument maintenance, calibration, troubleshooting, repair, work order review and training. This position is based onsite in Stillwater, Minnesota. The Internal Service Specialist repairs and runs quality control on medical diagnostic equipment at an internal repair center. Devices arrive broken from customers and the specialist diagnoses issues, performs repairs, runs release testing assays, processes paperwork, and ships equipment back to customers. The role is positioned as foundational work within a medical device repair operation, with progression opportunities to work on larger and more complex immunodiagnostic equipment after initial training on molecular diagnostic devices.

Requirements

H.S. Diploma required
Hands on experience performing repairs
Knowledge and skill in installing, servicing, troubleshooting, repairing, calibration, and maintaining medical diagnostic or clinical laboratory instrumentation
Knowledge and understanding of electronics, medical terminology, chemistry, and physics
Knowledge and understanding of basic immunology and immunoassay technology
Working knowledge of good manufacturing practices (cGMPs)
Understanding of good laboratory practices and techniques
Knowledge of and skill in using Microsoft Office applications
Ability to lift 25 pounds
Must be able to stand in a laboratory or training environment for up to 4 hours at a time
Must be able to use proper Personal Protective Equipment including face masks, safety goggles, lab coats, gloves, and steel-toe boots when necessary
Spend periods of time doing repetitive motion while using a computer
Must have a valid driver's license

Nice To Haves

2 year degree or higher in Biomedical Equipment Technology, AA Electronics, Engineering Technician or equivalent
Experience with pipetting preferred
Experience with preventative maintenance and troubleshooting with reference to manufacturer’s manual
Willingness to contribute to service process improvement
Ability and willingness to demonstrate and explain correct operation of equipment
Excellent interpersonal/communication skills and the ability to handle multiple activities in a professional manner

Responsibilities

Troubleshoot and repair diagnostic equipment
Run quality control assays on devices (release testing)
Enter and process service documentation in internal software systems
Manage spare parts and consumable inventory ordering
Perform preventive maintenance on equipment
Contribute to team coordination and support
Maintain lab cleanliness and housekeeping standards
Participate in service call escalation process to avoid instrument replacements
Actively facilitate in sharing of information across the organization in a way that results in good coordination of actions and decisions, and continuous improvement of results and performance
Promote through interactions an environment that supports trusting relationships and ethical leadership
Take responsibility for customer satisfaction through proper use of soft/people skills and engage the support of other personnel as required
Follow established Diasorin’s compliance procedures designed to ensure that all regulatory requirements are met; activities may include audits, documentation, and the understanding of the requirements of agencies such as OSHA, EPA, NRC, and FDA
Be coachable in technical aspects and techniques for the instrumentation being serviced
Other duties and responsibilities as assigned