Internal Service Advisor
Grubbs Acura of Tulsa•Tulsa, OK
•Onsite
About The Position
The Internal Service Advisor plays a vital role in supporting the dealership’s service and sales operations by ensuring used vehicles are processed efficiently and prepared for frontline retail sales. This position is responsible for coordinating the repair process from initial inspection through completion while maintaining high standards of quality, communication, and customer satisfaction.
Requirements
- Strong organizational and time management skills.
- Excellent communication and customer service abilities.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Service advisor or strong customer service / sales experience preferred
- Excellent communication and relationship-building skills
- Ability to explain technical work in terms customers understand
- Comfortable with DMS / CRM technology
- Integrity-first approach to recommending and selling service
- Valid driver’s license and clean driving record
Nice To Haves
- Experience in automotive service advising or dealership operations is preferred.
- Working knowledge of dealership processes, repair orders, and vehicle reconditioning is a plus.
Responsibilities
- Check in all used vehicles and perform the initial repair write-up.
- Coordinate and monitor Pre-Delivery Inspections (PDIs) to ensure all manufacturer and dealership standards are met.
- Obtain repair approvals and communicate with the appropriate departments to keep repairs moving efficiently.
- Ensure vehicles are completed within established turnaround times and are retail-ready for frontline sales.
- Manage and follow up on “We Owe” items, ensuring all promised work is completed accurately and on time.
- Maintain consistent communication with the Service, Sales, and Parts departments to ensure seamless workflow.
- Deliver exceptional customer service to both internal departments and retail clients.
- Monitor repair progress, address delays proactively, and ensure all commitments are met.
- Uphold dealership standards for quality, efficiency, and customer satisfaction throughout the repair process.
Benefits
- Health, dental, and vision benefits
- 401(k) with company match
- Paid time off
- Employee vehicle purchase program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
