Internal Service Advisor $20 per Hour

BILL KNIGHT AUTOMOTIVE • Tulsa, OK

4d • Onsite

About The Position

The Internal Service Advisor is the dedicated point of contact for managing the repair and reconditioning of Knight Automotive Group's own used car inventory. Rather than working with outside customers, this role partners directly with our sales, service, and lot teams to ensure every pre-owned vehicle is inspected, repaired, and retail-ready as efficiently as possible. You'll keep the process moving, the communication clear, and the standards high.

Requirements

• Valid driver's license with a clean driving record required.
• Professional, courteous, and team-focused demeanor.
• Strong ability to follow processes, manage multiple work orders, and prioritize effectively.
• Must be dependable, punctual, and take pride in the quality and presentation of every vehicle.
• Comfortable operating a wide range of vehicle types (cars, trucks, vans, etc.) as needed on the lot.

Nice To Haves

• Prior experience in automotive service advising, service writing, or dealership operations preferred.

Responsibilities

• Serve as the primary advisor for all internal used vehicle repair and reconditioning work orders.
• Coordinate with technicians and shop management to prioritize and schedule internal vehicles efficiently.
• Conduct thorough vehicle walkarounds and document all required repairs, maintenance, and cosmetic needs.
• Track work order status and communicate progress updates to the used car and sales teams.
• Review technician recommendations and obtain approvals for repair costs within established guidelines.
• Ensure reconditioning meets Knight Automotive Group's quality and safety standards before vehicles go to the lot.
• Partner with vendors and parts teams to source materials and manage turnaround times.
• Maintain accurate records of costs, labor, and completed work for each vehicle.
• Identify opportunities to improve reconditioning workflows and reduce time-to-lot.
• Uphold Knight Automotive Group's Core Values — accountability, integrity, teamwork, and respect — in every team interaction.

Benefits

• Competitive and performance-driven pay structure
• Health, Dental, Vision, and Life Insurance
• 401(k) retirement plan
• Paid time off (PTO), holidays, bereavement, maternity/paternity leave
• Employee discounts on vehicles, parts, and service
• Paid online and offsite hands-on training for continued professional development
• Opportunities for career advancement within a growing, family-owned automotive group
• A supportive, family-oriented culture built on teamwork, integrity, and continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed