Internal Sales Manager
About The Position
The Internal Sales Manager leads and supports internal sales activity to drive revenue growth, strengthen customer relationships, and improve coordination between sales, operations, and terminals. The position is based at the Corporate Office in Weedsport, New York, is full-time and exempt, and reports to the SVP of Sales. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with travel of up to 25%. The stated salary range is $65,000 to $80,000 per year. The role sources carriers, backhauls, and loads; manages internal CRM activity and quotes; evaluates lane opportunities; and works with sales and operations leaders to coordinate priorities, pricing, freight needs, and customer opportunities. The manager provides professional service and communication to customers, drivers, and employees. This is a safety-sensitive position. Employees are expected to follow workplace health and safety policies, receive required job training, and report unsafe conditions. The role requires passing a post-offer, pre-employment drug test and agreeing to the company’s drug-free workplace policies. Travel to other terminal locations is required as needed.
Requirements
- At least 5 years of customer service, sales, or dispatch management experience.
- Proficiency in dispatch software, tracking systems, and other relevant technologies.
- Ability to quickly identify and resolve logistics-related issues.
- Ability to analyze data and identify trends to improve operations and sales performance.
- Ability to provide excellent customer service and resolve issues effectively.
- Advanced written and verbal communication skills.
- Conflict management, business negotiation, organization, and decision-making competencies.
- Must pass a post-offer, pre-employment drug test and agree to the company’s drug-free workplace policies.
- Ability to stand, walk, use hands and fingers, handle and feel objects, and reach with hands and arms.
- Ability to read, write, talk, and hear.
- Ability to lift or move up to 25 pounds.
- Vision abilities including close, distance, color, and peripheral vision, depth perception, and the ability to adjust and focus.
Responsibilities
- Actively source carriers, backhauls, and loads.
- Ensure CRM entries are accurate and truthful.
- Provide CRM quotes for all internal requests in a timely manner, within two hours.
- Follow through to close out all quotes.
- Dictate settlements to terminal managers.
- Review internally circulated lane opportunities for viability and placement.
- Communicate daily with the Sales Manager about sales opportunities.
- Provide market-rate feedback and industry feedback.
- Help develop the sales team.
- Assist sales teams with logistics-related information and support.
- Communicate priorities to the President and VP of Operations for weekly, monthly, and quarterly focus.
- Communicate with the Sales Manager, President, and VP of Operations about missing loads, lost lanes, pricing concerns, needed freight, and new customer opportunities.
- Maintain a professional interface with customers, drivers, and employees, representing Page.
- Follow workplace health and safety policies, complete required job training, and report unsafe conditions.
- Travel to other terminal locations as needed.
Benefits
- Two health insurance plan options through Meritain Aetna.
- Company-sponsored HRA card.
- Colonial Supplemental voluntary plans, including accident, medical bridge, cancer, and disability coverage.
- Two dental plan options.
- Two vision plan options.
- Life insurance.
- Employer-paid life insurance equal to one times annual salary.
- Pet insurance and discount plan.
- Employee Assistance Program (EAP).
- Profit Share Program.
- 401(k).
- 401(k) match.
- Paid Time Off (PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
