Internal Recoveries Manager

World Finance•Greenville, SC

22d•Onsite

About The Position

The Internal Recoveries Manager will be responsible for overseeing the day-to-day activities, processes, and performance of the Customer Retention Administrative Coordinator(s), Loss Mitigation team as well as the Debt Settlement Collections Representative(s). This position will have multiple direct reports and is responsible for 7+ FTE. The Internal Recoveries Manager will report to the Senior Manager of Internal Recoveries.

Requirements

Previous collections experience required.
Working knowledge of MS Office products, including Excel, SharePoint, Word, Teams, and Outlook.
Strong curiosity to seek out, investigate, create, and implement processes for optimized efficiency.
Strong analytical and critical thinking skills.
Ability to meet deadlines in a high-pressure environment.
Impeccable attention to detail.
Exceptional time management, prioritization skills, and dependability.
Strong command of the English language, both oral and written.
Must be able to constantly remain in a stationary position.
Ability to lift 25 lbs.

Nice To Haves

Prior Loss Mitigation experience preferred.
Experience managing in a call center environment, preferably in the collections industry.
Demonstrated understanding of collection terminology, concepts, and strategies.

Responsibilities

Overseeing the day-to-day activities, processes, and performance of the Customer Retention Administrative Coordinator(s), Loss Mitigation team as well as the Debt Settlement Collections Representative(s).
Managing multiple projects/tasks in a dynamic, fast-paced environment.
Seeking out, investigating, creating, and implementing processes for optimized efficiency.
Meeting deadlines in a high-pressure environment.