Internal Recoveries Manager

World Finance•Greenville, SC

20h•Onsite

About The Position

The Internal Recoveries Manager will be responsible for overseeing the day-to-day activities, processes, and performance of the Customer Retention Administrative Coordinator(s), Loss Mitigation team as well as the Debt Settlement Collections Representative(s). This position will have multiple direct reports and is responsible for 7+ FTE. The Internal Recoveries Manager will report to the Senior Manager of Internal Recoveries.

Requirements

High level of interpersonal skills to handle sensitive situations.
Ability to exude professionalism, poise, tact, and diplomacy at all times.
Be a self-starter, ethical, hardworking, goal-oriented, and a team player.
Proven ability to manage multiple projects/tasks in a dynamic, fast-paced environment.
Working knowledge of MS Office products, including Excel, SharePoint, Word, Teams, and Outlook.
Strong curiosity to seek out, investigate, create, and implement processes for optimized efficiency.
Possess strong analytical and critical thinking skills.
Ability to meet deadlines in a high-pressure environment.
Impeccable attention to detail.
Exceptional time management, prioritization skills, and dependability.
Must have a strong command of the English language, both oral and written.
Previous collections experience required.
Experience managing in a call center environment, preferably in the collections industry.
Demonstrated understanding of collection terminology, concepts, and strategies.

Nice To Haves

Prior Loss Mitigation experience preferred.

Responsibilities

Overseeing the day-to-day activities, processes, and performance of the Customer Retention Administrative Coordinator(s), Loss Mitigation team as well as the Debt Settlement Collections Representative(s).
Managing multiple projects/tasks in a dynamic, fast-paced environment.
Implementing processes for optimized efficiency.
Meeting deadlines in a high-pressure environment.
Managing direct reports (7+ FTE).