Internal Quality Analyst, Mid

Acentra Health, LLC•UNAVAILABLE, UNAVAILABLE

11d

About The Position

Acentra Health is seeking an Internal Quality Specialist, Mid to support project teams in achieving objectives and ensuring effective project execution. The specialist provides guidance and expertise to colleagues, helps teams follow project plans, and supports successful project outcomes. The role uses Microsoft 365 applications and automation tools to create project plans, reports, and automated status updates, and promotes process improvement and efficiency. The position also supports continuous quality improvement activities, monitors root cause analyses, identifies risks and mitigation strategies, and recommends automation opportunities. The specialist works with substantial amounts of information and data to develop project plans, collaborates with internal and external customers, and follows corporate policies, including HIPAA privacy and security requirements.

Requirements

Bachelor's degree required; for non-clinical roles, six years of directly relevant professional experience may substitute for a bachelor's degree, or three years with an associate's degree.
Lean/Six Sigma certification required.
3–5 years of Quality/Process Improvement experience, emphasizing project management in a healthcare setting.
Strong verbal and written communication skills.
Ability to collaborate effectively with diverse audiences, including physicians, nurses, allied health professionals, administrators, and non-technical staff.
Strong communication, organization, facilitation, and teamwork skills.
Strong critical-thinking and problem-solving abilities.
Knowledge of quality improvement models and methods, such as rapid cycle improvement, quality measurement and reporting, plan-do-study-act, and DMAIC.
Ability to interact professionally and courteously with internal and external customers, including under hectic and changing conditions.

Nice To Haves

Microsoft 365 Certification.
Proficiency in Microsoft Word, Excel, PowerPoint, and Access.

Responsibilities

Oversee individual project plans.
Provide guidance and expertise to colleagues.
Create reports and project plans using Microsoft Office 365 applications and automation tools where possible.
Establish timelines and drive projects.
Maintain and offer improvement strategies, efficiencies, and automation options.
Prepare and provide automated project status updates and summaries to management and leadership using Power Automate and Power Apps.
Facilitate and participate in continuous quality improvement activities related to assigned projects.
Assist with and monitor root cause analyses when barriers are noted, and identify automated solutions where possible.
Offer mitigation plans and solutions when potential threats or risks are identified.
Adjust project plans as appropriate and offer automated solutions using Microsoft applications.
Identify and suggest automation opportunities based on knowledge of quality improvement models and methods.
Interact professionally and courteously with internal and external customers under hectic and changing conditions.
Organize, synthesize, and analyze substantial amounts of information and data and create project plans from the data.
Read, understand, and adhere to corporate policies, including HIPAA Privacy and Security Rules.