Internal Product Specialist Division Manager

Bank of America • Charlotte, NC

22h • $185,000 - $240,900 • Onsite

About The Position

The Internal Product Specialist (IPS) Division Manager leads the day-to-day operations and performance of the IPS team within Performance Management. The team works with Market Leaders, Performance Managers, and Financial Solutions Advisors (FSAs) to support advice delivery to CI clients, provide a consistent client experience, improve client retention, and implement new-business strategies. The manager is responsible for regulatory and compliance adherence and for recruiting, coaching, and developing associates. The role manages a large segment or multiple segments across functions and products, applying broad operational knowledge and subject-matter expertise to identify strategic and functional gaps, opportunities, and solutions. The position is based at the Hopewell Building 4 location in Pennington, New Jersey, and Bank of America describes its culture as in-office with role-specific flexibility. This is a first-shift role working 40 hours per week. The stated annual salary range is $185,000 to $240,900, with offers based on experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits.

Requirements

• Series 7 and 66 licenses, and Supervisory licenses 9 and 10.
• Ability to build and foster enterprise relationships across all organizational levels.
• Ability to communicate strategic business plans and tactical sales goals to team members.
• Excellent oral and written communication skills.
• Self-motivated and delivery focused.
• Proven track record of achieving sales results.
• Sound problem-solving skills.
• Extremely organized with superior time-management skills.
• Strong judgment and experience to make timely, effective decisions.
• Enthusiasm, optimism, and determination.
• Ability to promote a client-first mindset among the team.
• Prior industry sales experience within a centralized environment.
• High School Diploma, GED, secondary school, or equivalent.

Nice To Haves

• Experience managing other managers.

Responsibilities

• Lead day-to-day activities and performance of the IPS team.
• Drive performance and continuity across teams.
• Collaborate with Enterprise stakeholders to identify and drive deepening opportunities.
• Ensure Market Leaders drive FSA productivity, focusing on activities, contacts, and effective conversations.
• Partner effectively with Supervision and other Merrill leaders.
• Ensure adherence to responsible growth and the client-first strategy.
• Partner across business functions to strengthen integration points and support responsible growth.
• Identify performance gaps and opportunities to advance the business.
• Drive efficient and effective participant contact strategy.
• Communicate and support adoption of the strategic plan.
• Manage overall performance and business trends affecting teams.
• Resolve client and associate issues escalated to the supervisory level.
• Conduct key performance reviews of leadership team members and associates.
• Attract and retain an effective IPS workforce.
• Present business reviews and key updates to senior leadership.
• Manage teams remotely and across multiple locations.
• Implement improvements to grow overall processes and identify data, metrics, and KPIs to measure process effectiveness.
• Develop and analyze procedures to improve unit- and product-related activities.
• Build partnerships across the bank, integrate and drive strategic management activities, and mentor specialists in delivering a client-relationship-focused culture.
• Identify process-improvement opportunities and influence and build processes.
• Promote collaboration with process owners and business controls.
• Oversee budget and expense management, reporting, and forecasts for assigned areas.

Benefits

• Benefits eligibility.
• Paid time off.
• Resources and support for employees.
• Annual discretionary incentive plan; award eligibility is based on individual performance and behaviors, line-of-business or group performance and contributions, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED