Internal Product Specialist Division Manager
About The Position
This job is responsible for managing a large segment or multiple segments across one or more functions and one or more products. Key responsibilities include managing operations areas functions, processes, and initiatives of significant scope and scale with application of broad operational business knowledge and subject-matter expertise. Job expectations include identifying strategic and functional gaps, opportunities, and solutions across multiple functions and platforms within the operations functions and routine management of operations functions, aspects, transactions, and products. The Internal Product Specialist (IPS) Division Manager is responsible for day-to-day leadership and management of the IPS team within Performance Management. The IPS team engages with Market Leaders, Performance Managers and FSAs daily to help drive advice delivery to our CI clients. Through their efforts, the IPS team ensures the delivery of a consistent client experience while improving retention of clients through new business strategies and successful implementation. The IPS Division Manager is responsible for meeting and maintaining all regulatory and compliance standards. They have full management responsibilities including recruiting, coaching and developing associates. The IPS Division Manager will lead the Internal Product Specialist team across a variety of aspects which include: Drive performance and continuity across teams Collaborate with key stakeholders across the Enterprise to drive deepening opportunity across the Enterprise Ensure market leaders are driving FSA productivity with a focus on activities, contacts, and effective conversations. Effectively partner with Supervision and other Merrill leaders Ensure adherence to responsible growth and client first strategy. Partner across business functions to build and strengthen integration points and drive responsible growth Client first mentality and approach to operations Identify performance gaps and opportunities to move the business forward Drive efficient and effective participant contact strategy Work with key partners to drive and adhere to responsible growth Effective communication and adoption of strategic plan Manage day to day activities and performance of IPS team Manage overall performance and business trends affecting teams Resolve client and associate issues elevated to supervisory level Conduct key performance reviews of leadership team / associates Attract and retain an effective IPS workforce Present business reviews and key updates to senior leadership Manage remotely and across multiple locations
Requirements
- Series 7, 66 and Supervisory licenses 9 & 10
- Ability to build and foster enterprise relationships across all levels of the organization
- Communicates strategic business plans and tactical sales goals to team members
- Excellent oral and written communication skills
- Self-motivated and delivery focused
- Proven track record of successfully achieving and hitting sales results
- Sound problem solving skills
- Extremely organized/superior time management skills
- Exercises strong judgment and experience to make timely and effective decisions
- Projects enthusiasm, optimism, and determination
- Promotes a client-first mindset among the team
- Prior industry sales experience within a centralized environment
- Prior experience managing and leading a team of managers
- High School Diploma / GED / Secondary School or equivalent
Nice To Haves
- Experience managing other managers
Responsibilities
- Managing operations areas functions, processes, and initiatives of significant scope and scale with application of broad operational business knowledge and subject-matter expertise.
- Identifying strategic and functional gaps, opportunities, and solutions across multiple functions and platforms within the operations functions.
- Routine management of operations functions, aspects, transactions, and products.
- Day-to-day leadership and management of the IPS team within Performance Management.
- Ensuring the delivery of a consistent client experience while improving retention of clients through new business strategies and successful implementation.
- Meeting and maintaining all regulatory and compliance standards.
- Full management responsibilities including recruiting, coaching and developing associates.
- Drive performance and continuity across teams.
- Collaborate with key stakeholders across the Enterprise to drive deepening opportunity across the Enterprise.
- Ensure market leaders are driving FSA productivity with a focus on activities, contacts, and effective conversations.
- Effectively partner with Supervision and other Merrill leaders.
- Ensure adherence to responsible growth and client first strategy.
- Partner across business functions to build and strengthen integration points and drive responsible growth.
- Client first mentality and approach to operations.
- Identify performance gaps and opportunities to move the business forward.
- Drive efficient and effective participant contact strategy.
- Work with key partners to drive and adhere to responsible growth.
- Effective communication and adoption of strategic plan.
- Manage day to day activities and performance of IPS team.
- Manage overall performance and business trends affecting teams.
- Resolve client and associate issues elevated to supervisory level.
- Conduct key performance reviews of leadership team / associates.
- Attract and retain an effective IPS workforce.
- Present business reviews and key updates to senior leadership.
- Manage remotely and across multiple locations.
- Implements improvements to drive the growth of overall processes and identifies data, metrics, and key performance indicators to measure process effectiveness.
- Develops and analyzes procedures to enhance unit and/or product-related activities.
- Builds partnerships across the bank, integrates and drives strategic management activities, and mentors specialists to deliver a client relationship focused culture.
- Identifies process improvement opportunities, influence, and build processes.
- Drives collaborative message in partnership with process owners and business controls.
- Oversees budget and expense management, reports, and forecasts for specific areas.
Benefits
- Access to paid time off
- Resources and support to our employees
- Discretionary incentive eligible
- Eligible to participate in the annual discretionary plan
- Annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
- Industry-leading benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
