Internal New/Used Car Advisor - Mazda of Valencia, Valencia, CA

Audi Valencia•Valencia, CA

8d•Onsite

About The Position

Mazda of Valencia is seeking a motivated, organized, and team-oriented Internal Service Advisor to join our growing fixed operations team. This position plays a critical role in supporting the flow of internal repair orders, used vehicle recon, warranty coordination, and communication between departments to ensure vehicles are completed efficiently and accurately. We are looking for someone who thrives in a fast-paced dealership environment, communicates effectively, and takes pride in delivering operational excellence behind the scenes.

Requirements

Automotive dealership experience preferred
Service advisor or service department experience strongly preferred
Ability to multitask in a high-volume environment
Strong communication and organizational skills
CDK and dealership software experience is a plus
Positive attitude and strong sense of urgency
Ability to work effectively with both service and sales departments
Professional appearance and demeanor

Responsibilities

Open, manage, and close internal repair orders accurately and efficiently
Coordinate used vehicle reconditioning with the sales department
Communicate repair status updates with managers, technicians, and sales staff
Monitor parts availability and assist in expediting delayed repairs
Ensure all repair orders contain proper story documentation and supporting information
Work closely with technicians to maintain workflow and minimize downtime
Track vehicle status and prioritize repairs based on business needs
Assist with warranty administration and documentation when necessary
Maintain organization and follow-up throughout the repair process
Support service management with daily operational needs