IT Support Specialist

Cinter Career•Plano, TX

2d•Hybrid

About The Position

This role is for an Internal IT Specialist at a Japanese IT company located in Plano, Texas. The position is full-time, hybrid, and requires occasional evening/weekend work. The specialist will be responsible for preparing, configuring, and deploying IT equipment, managing user accounts, providing internal IT support, maintaining IT assets, and supporting office IT infrastructure. A key aspect of the role involves designing, developing, and maintaining Power Platform solutions (Power Apps, Power Automate) and AI agents (Copilot Studio) to automate helpdesk processes and improve business efficiency. The ideal candidate will have strong internal IT support experience, a customer-focused mindset, hands-on experience with Power Platform and AI/automation tools, excellent documentation and communication skills, and the ability to work independently.

Requirements

Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
Experience in internal IT operations (PC setup, user support, basic networking)
Hands-on experience with Microsoft Power Apps and Power Automate
Basic understanding of AI agents, chatbots, or workflow automation tools
Experience supporting Windows environments and Microsoft 365
Strong troubleshooting and documentation skills
Strong internal IT support experience with a customer-focused mindset
Interest or experience in AI and workflow automation
Strong documentation and communication skills
Ownership, accountability, and ability to work independently

Nice To Haves

Japanese language skills

Responsibilities

Prepare, configure, and deploy PCs, laptops, and peripheral devices
Perform basic network configuration and troubleshoot connectivity issues
Manage user accounts (Microsoft 365, MFA, access permissions)
Provide internal IT support via ticketing systems, email, chat, and in-person
Maintain IT assets, inventory, and lifecycle tracking
Support office IT infrastructure (Wi-Fi, printers, meeting room devices, etc.)
Design, develop, and maintain Power Apps (Canvas and Model-driven)
Build and manage Power Automate workflows for business and IT operations
Gather requirements from internal teams and translate them into technical solutions
Develop and maintain AI agents (e.g., Copilot Studio)
Automate helpdesk processes (MFA reset, FAQ responses, etc.)
Support workflow automation and system integrations
Identify opportunities to improve efficiency through AI and automation
Create and maintain technical documentation and user guides
Contribute to process improvement and standardization initiatives