IT Support Specialist

Cinter Career•Plano, TX

2d•Hybrid

About The Position

We are seeking an Internal IT Specialist to join a Japanese IT company in Plano, Texas. This hybrid, full-time role involves providing comprehensive IT support, managing user accounts, maintaining IT assets, and supporting office infrastructure. A key aspect of this role is the design, development, and maintenance of Power Platform solutions (Power Apps, Power Automate) and AI agents (Copilot Studio) to automate business and IT operations, improve efficiency, and support workflow automation and system integrations. The ideal candidate will have a strong internal IT support background, a customer-focused mindset, hands-on experience with Power Platform and AI/automation tools, excellent documentation and communication skills, and a high degree of ownership and accountability.

Requirements

Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
Experience in internal IT operations (PC setup, user support, basic networking)
Hands-on experience with Microsoft Power Apps and Power Automate
Basic understanding of AI agents, chatbots, or workflow automation tools
Experience supporting Windows environments and Microsoft 365
Strong troubleshooting and documentation skills
Strong internal IT support experience with a customer-focused mindset
Interest or experience in AI and workflow automation
Strong documentation and communication skills
Ownership, accountability, and ability to work independently

Nice To Haves

Japanese language skills (a plus)

Responsibilities

Prepare, configure, and deploy PCs, laptops, and peripheral devices
Perform basic network configuration and troubleshoot connectivity issues
Manage user accounts (Microsoft 365, MFA, access permissions)
Provide internal IT support via ticketing systems, email, chat, and in-person
Maintain IT assets, inventory, and lifecycle tracking
Support office IT infrastructure (Wi-Fi, printers, meeting room devices, etc.)
Design, develop, and maintain Power Apps (Canvas and Model-driven)
Build and manage Power Automate workflows for business and IT operations
Gather requirements from internal teams and translate them into technical solutions
Develop and maintain AI agents (e.g., Copilot Studio)
Automate helpdesk processes (MFA reset, FAQ responses, etc.)
Support workflow automation and system integrations
Identify opportunities to improve efficiency through AI and automation
Create and maintain technical documentation and user guides
Contribute to process improvement and standardization initiatives