Intern - Internal Documentation & Billing Auditor

Mary Free Bed Rehabilitation Hospital • Grand Rapids, MI

1d

About The Position

The Internal Documentation and Billing Auditor Intern supports Mary Free Bed system efforts to ensure accurate provider documentation, compliant coding and billing practices, and effective revenue cycle operations. Working closely with the Compliance Officer and key stakeholders, the intern gains experience in healthcare administration, compliance, finance, clinical operations, and regulatory oversight. The intern participates in audits, monitoring activities, data analysis, and process improvement initiatives to evaluate provider documentation and billing practices against organizational policies, payer requirements, coding standards, and applicable federal and state regulations. The role helps identify opportunities to strengthen internal controls, improve documentation accuracy, reduce compliance risk, and support appropriate reimbursement. It offers exposure to healthcare governance, revenue integrity, operational decision-making, and collaboration with providers, clinical leaders, revenue cycle professionals, and administrative leadership. The internship is intended to help students build foundational knowledge of healthcare compliance and administration, along with critical thinking, data analysis, communication, and performance improvement skills. The intern contributes to Mary Free Bed’s culture of integrity, accountability, and regulatory compliance and reports directly to the Compliance Officer.

The intern is expected to demonstrate excellent customer service and behavioral standards, encourage and monitor those standards in team members, promote teamwork and direct communication, and handle confidential information discreetly and sensitively. The intern also contributes to quality improvement by identifying problems and seeking solutions, promoting patient and family satisfaction where possible, and participating in departmental efforts to monitor and report customer service.

The internship is 20–40 hours per week for a 16-week period; actual hours and duration are determined when the position is awarded. Supervisors work with interns to prevent work hours from conflicting with academic participation in classes. Interns receive formal evaluations midway through and at the end of the internship in relation to their learning goals. Mary Free Bed may coordinate with an intern’s academic institution regarding academic credit, though credit is not required. Interns must follow Mary Free Bed Rehabilitation Hospital policies and procedures; failure to do so may result in disciplinary action, up to and including termination of the internship. If terminated, the stipend may be prorated to the termination date. Mary Free Bed Rehabilitation Hospital provides reasonable accommodation to qualified applicants or employees with disabilities unless doing so would cause undue hardship. It is an equal opportunity employer.

Requirements

• Pursuing a degree in Healthcare Administration, Health Services Administration, Public Health, Business Administration, or a related field.
• Strong analytical and problem-solving skills, including the ability to review data, identify trends, and draw conclusions.
• Effective written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information in accordance with HIPAA and organizational policies.
• Strong organizational skills and the ability to manage multiple assignments and meet deadlines.
• Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Ability to work independently and collaborate effectively with interdisciplinary teams.
• Demonstrated attention to detail and commitment to accuracy.
• Availability for 20–40 hours per week during a 16-week period, with hours coordinated to avoid conflicts with academic classes.
• Compliance with Mary Free Bed Rehabilitation Hospital policies and procedures.

Nice To Haves

• Completion of coursework related to healthcare systems, healthcare finance, healthcare law, compliance, health policy, reimbursement, or healthcare operations.
• Interest in healthcare operations, compliance, revenue cycle management, and organizational leadership.

Responsibilities

• Participate in audits and monitoring activities related to provider documentation, coding, billing, and revenue cycle operations.
• Review provider documentation and billing practices for alignment with organizational policies, payer requirements, coding standards, and applicable federal and state regulations.
• Assist with data analysis and process improvement initiatives.
• Identify opportunities to strengthen internal controls, improve documentation accuracy, reduce compliance risk, and support appropriate reimbursement.
• Collaborate with the Compliance Officer, providers, clinical leaders, revenue cycle professionals, administrative leadership, and other stakeholders.
• Demonstrate excellent customer service and behavioral standards; encourage, coach, and monitor these standards in team members.
• Promote teamwork and direct communication with co-workers, and handle confidential information discreetly and sensitively.
• Contribute to quality improvement by identifying problems and seeking solutions.
• Promote patient and family satisfaction where possible and participate in departmental efforts to monitor and report customer service.
• Follow Mary Free Bed Rehabilitation Hospital policies and procedures and work toward the internship’s learning goals.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed