Internal Customer Success Manager (INS891)
About The Position
Hire Overseas is seeking an Internal Customer Success Manager to own existing client relationships after the sale. The company is a fast-growing offshore staffing platform that helps founders and executives hire full-time overseas talent. This role takes over client success responsibilities previously handled directly by a co-founder and is central to the company’s referral- and repeat-client-driven growth. The manager will serve as the primary contact for clients, oversee engagements from kickoff through placement and ongoing support, vet candidates, coordinate interviews, resolve issues proactively, and identify opportunities for repeat hiring. The role also turns client satisfaction into reviews, introductions, and referrals. It is a high-ownership position on a small team, with direct access to both co-founders and room to grow as the company scales. The position is 100% remote and requires availability during US business hours, with responsiveness outside core hours when clients need support. Compensation is paid in USD twice monthly, on the 15th and 30th. Paid time off and holiday observance are provided in accordance with company policies.
Requirements
- Strong critical-thinking skills, including the ability to form and defend clear judgments and apply them to candidate evaluation and client problem-solving.
- A strong ownership mindset and willingness to remain responsible for resolving client dissatisfaction.
- Relevant experience in customer success, account management, staffing, or recruiting.
- Clear, genuine, and personal written communication skills.
- Responsiveness and the ability to make clients feel prioritized without being constantly tied to a desk.
- Comfort with growing into a role without a predefined playbook and taking on expanding responsibilities.
- Availability during US business hours and responsiveness outside core hours when clients need support.
Nice To Haves
- Background in staffing, recruiting, or offshore hiring.
- Experience in a small, founder-led company with direct leadership access and ownership of outcomes.
- Familiarity with offshore talent markets in the Philippines, Latin America, or Africa.
Responsibilities
- Serve as the primary point of contact for existing clients after the sale.
- Join kickoff, check-in, and escalation calls and own the client relationship throughout each engagement.
- Conduct regular check-ins across active accounts and identify problems with placed contractors before clients do.
- Resolve issues proactively and ensure client concerns do not go unresolved.
- Respond to client messages outside core hours when needed.
- Evaluate the top one to five candidates surfaced by the recruiting team for each role and determine which candidates are suitable to present.
- Present selected candidates to clients, coordinate interviews, manage feedback, and close placements.
- Own the quality of candidates presented to clients.
- Identify when clients may be ready to hire again and raise the opportunity proactively.
- Request reviews and introductions from satisfied clients.
- Recognize first placements, milestones, and positive moments with thoughtful, personalized gestures.
- Build long-term client relationships that support repeat business and referrals.
Benefits
- Paid in USD twice monthly, on the 15th and 30th.
- Paid time off in accordance with company policy.
- Holiday observance in accordance with company guidelines.
- 100% remote work setup.
- Direct access to both co-founders.
- A high-ownership role with the opportunity to grow as the company scales.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
