Internal Customer Success Manager (INS890)

Hire Overseas

17h•Remote

About The Position

Hire Overseas is seeking an Internal Customer Success Manager to own existing client relationships after the sale. This person will serve as the primary contact for clients, manage check-ins and escalations, vet and present candidates, coordinate placements, resolve issues proactively, and help convert satisfied clients into repeat business, reviews, and referrals. The role is intended to take over responsibilities previously handled directly by a co-founder. The company is a small, fast-growing, referral-driven offshore staffing platform, and the position offers direct access to both founders, substantial ownership, and the opportunity to grow as the company scales. The role is 100% remote and requires availability during US business hours, with responsiveness outside core hours when clients need support.

Requirements

Strong critical-thinking skills and the ability to form and defend clear judgments in candidate evaluation and client problem-solving.
A full-ownership mindset, including responsibility for resolving client dissatisfaction.
Relevant experience in customer success, account management, staffing, or recruiting.
Clear, genuine, and personal written communication.
Responsiveness and the ability to make clients feel prioritized without being chained to a desk.
Comfort working and growing in a role without a fully established playbook.
Availability during US business hours and responsiveness outside core hours when clients need support.

Nice To Haves

Background in staffing, recruiting, or offshore hiring.
Experience in a small, founder-led company with direct access to leadership and ownership of outcomes.
Familiarity with offshore talent markets in the Philippines, Latin America, or Africa.

Responsibilities

Serve as the primary point of contact for existing clients after the sale.
Participate in kickoff, check-in, and escalation calls and own client relationships throughout each engagement.
Conduct regular check-ins across active accounts and identify problems with placed contractors before clients raise them.
Resolve client issues proactively and follow them through to completion.
Respond to client messages outside core hours when needed.
Evaluate the top one to five candidates surfaced by the recruiting team for each role and select candidates to present to clients.
Assess candidate strength beyond interview performance.
Present selected candidates to clients, coordinate interviews, manage feedback, and close placements.
Own the quality of candidates presented to clients.
Identify clients who may be ready to hire again and proactively raise the opportunity.
Ask satisfied clients for reviews and introductions.
Recognize first placements, milestones, and other positive moments with thoughtful, personalized gestures.
Build client satisfaction into long-term relationships, repeat business, and referrals.