Internal Communications Strategist Manager

Joint Commission•Oakbrook Terrace, IL

13d•$76,000 - $97,500

About The Position

The Internal Communications Strategist Manager shapes and executes communications that inform, engage, and align employees across the Joint Commission enterprise, domestically and internationally. Reporting to the Senior Director of Communications, this role advises internal stakeholders and leaders and translates business priorities, organizational changes, and key initiatives into clear communications that explain how changes affect employees, how they can participate, and how their work supports enterprise priorities. The role partners with executives, business unit leaders, Human Resources, Marketing, and Communications colleagues to maintain consistent messaging across channels. It develops channel strategies and content calendars, coordinates quarterly Townhall meetings, and works with the Employee Recognition Committee on internal awards programs. The position combines strategic planning with hands-on execution, including executive-level content development, leader guidance, and communications programs that support organizational transformation and employee connection. As a key member of the Communications team, the manager leads enterprise-wide internal communications, identifies ways to improve communication effectiveness, and helps establish practices that elevate the employee experience. Success requires exceptional writing, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

Bachelor's degree in communications, journalism, public relations, marketing, English, or a related field.
Minimum of 5–7 years of experience in internal communications, corporate communications, employee engagement, public relations, or related communications functions.
Demonstrated success developing and implementing strategic internal communications programs in complex organizations.
Experience supporting executive communications and advising senior leaders on communication strategies.
Strong understanding of change management communications and employee engagement best practices.
Exceptional writing, editing, and storytelling skills, with experience adapting content for diverse audiences and channels.
Ability to manage multiple projects simultaneously, maintain attention to detail, and meet deadlines.
Experience working across functions and building strong relationships with stakeholders at all organizational levels.
Knowledge of internal communications platforms, content management systems, and employee engagement tools.
Strong analytical skills and experience using metrics and feedback to evaluate communications effectiveness.
Excellent judgment, strategic thinking, and problem-solving abilities.
Ability to work independently while collaborating effectively within a team environment.

Nice To Haves

Healthcare experience preferred.

Responsibilities

Serve as a trusted communications advisor to executives and senior leaders on employee communications, organizational announcements, and change management initiatives.
Develop and execute enterprise-wide internal communications strategies supporting organizational priorities, business goals, and culture initiatives.
Create content for internal channels, including executive messages, employee newsletters, intranet content, presentations, talking points, videos, town halls, and other employee communications materials.
Partner with the Communications Team, Human Resources, executive leadership, and business unit stakeholders to align communication plans with organizational objectives and employee needs.
Establish editorial content calendars and communications plans that support timely communication of business priorities and key organizational moments.
Measure and evaluate communications effectiveness using engagement metrics, feedback mechanisms, and employee insights, and recommend continuous improvements.
Ensure consistency of messaging, voice, and brand across employee-facing communications.
Identify opportunities to enhance employee engagement, strengthen organizational culture, and improve enterprise communication effectiveness.
Support crisis communications and business continuity efforts by developing and executing employee communications during critical events as needed.
Plan and coordinate quarterly Townhall meetings, including executive presentations and panels.
Work with the Employee Recognition Committee on internal awards programs.
Other duties as assigned.