Internal Communications & Engagement Manager

Festive Road•Arlington, VA

About The Position

Our purpose at Festive Road is simple; to create better travel and meetings management. Our client’s purpose is one of bold ambition; to transform its program into a best-in-class expense reimbursement and corporate card experience for employees traveling and spending on behalf of the company and its customers. If that sounds like something you’d like to be a part of, read on! Contract length: Fixed term to end of 2026 This role spearheads impactful change management communications to inform, enable, and rally employees and stakeholders. As an individual contributor, you'll craft and execute awareness and education campaigns that reinforce key business priorities, foster an understanding of organisational goals and enable meaningful change adoption. Your core responsibilities will encompass a comprehensive approach to communication and support for our client's expense reimbursement and corporate card solutions – specifically, as the communications lead for an enterprise-wide transformation project impacting over 700k users globally. This includes executing a multi-channel communication strategy, managing employee escalations, providing official support via Slack, creating proactive self-service content, and analysing performance for continuous improvement. You'll serve as a key liaison between various teams, ensuring clear, consistent messaging and efficient problem-solving to enhance the overall employee experience with financial processes. If simplifying complex messaging is your superpower and you’re passionate about creating stellar user experiences, read on!

Requirements

Bachelor's degree in Communications, Marketing, Business, or a related field.
Experience delivering an enterprise-wide service supporting multiple functions on a large scale.
Hands-on experience with email distribution, virtual meetings, team collaboration, visual design, and project management tools such as Canva, Figma, Visio, or Asana.
Enables front-line teams with toolkits, talking points and training.
Future focused with experience of creating video content and virtual experiences.
Adapts for personas and continually optimises tactics for capturing data.
Proven experience driving high-impact communications for new services or technology product launches.

Nice To Haves

A comprehensive understanding of the travel and expense industry ecosystem, how the industry operates and its unique characteristics and systems would be a benefit to this role.
Working knowledge of the priorities and working tasks of a fast-paced global expense management team.

Responsibilities

Develop and execute a comprehensive communications strategy that engages and educates employees about expense reimbursement processes and corporate card usage.
Support change management initiatives related to policy updates, new tools, or process improvements.
Create and promote content across various platforms (e.g., Slack, email, intranet, video) to drive program awareness, adoption, and compliance.
Experiment with new, creative content formats to enhance engagement and understanding of expense and corporate card policies.
Develop self-service resources and proactive cross-channel content such as broadcast videos, periodic digests/newsletters, and wiki updates.
Serve as a primary point of contact for employee inquiries and escalations related to expense reimbursement and corporate card issues.
Provide official support for common, non-personal questions via Slack, directing to self-service resources and support centre (SC) teams when appropriate.
Act as a liaison between the program team and SC teams to resolve complex cases and improve processes.
Coordinate data-driven approaches to understand communication effectiveness.
Routinely measure and report to leadership on the impact of the internal communication strategy.
Use data to continuously refine and improve the communication and support strategy.