Internal Communications Manager

Talent.co•Amsterdam, NH

About The Position

The Internal Communications Manager will establish an internal communications strategy in conjunction with senior managers. This role ensures that organizational initiatives and projects are successfully communicated to employees and stakeholders. Responsibilities include planning, editing, and writing content for various internal communication mediums such as a staff intranet, monthly magazine, or regular email bulletins. The role may also involve working on content layout, keeping clients abreast of progress, and answering their questions. Additionally, the manager will storyboard or translate ideas to the creative team of art directors and designers, use social media for internal staff communication, and manage an internal communications officer or team. The role requires delivering presentations at organizational events, drafting messages or scripts from senior executives, and ensuring consistency of internal communication messages across all mediums and departments, as well as with external communication messages. The manager will also respond to staff feedback, adjust communications content accordingly, and handle internal communication responses to crisis situations. Advising senior executives of developments throughout the organization, either face-to-face or through regular written communication, is also a key part of the role. Essential skills include excellent writing, editing, and proofreading abilities, journalistic skills to source stories, strong speaking skills for presentations, sensitivity to organizational goals and values, good interpersonal and relationship-building skills, confidence to deal with senior executives, creative ability to devise communication strategies, and familiarity with information technology, especially digital and video communication means. Understanding the sector (private, public, or voluntary) is also crucial.

Requirements

Excellent writing, editing and proofreading skills
Journalistic ability to source stories from employees
Strong speaking skills
Sensitivity to an organisation’s goals and values and the ability to relay them to employees
Good interpersonal and relationship-building skills
Confidence to deal with senior executives and explain communication techniques to them
Creative ability to devise communication strategies
Familiarity with information technology, especially digital and video means of communication
Understanding the sector you wish to work in (private, public or voluntary)

Responsibilities

Establish an internal communications strategy in conjunction with senior managers
Ensure organizational initiatives and projects are successfully communicated to employees and stakeholders
Plan, edit and write content for a variety of internal communications mediums, such as a staff intranet, monthly magazine or regular email bulletin
Work on the layout of content
Keep clients abreast of progress and answer their questions
Storyboard or translate ideas to the creative team of art directors and designers
Use social media to communicate with staff internally
Manage an internal communications officer or whole team
Deliver presentations at organizational events, such as your company’s AGM
Draft messages or scripts from senior executives for presentation to employees in written or spoken form
Ensure internal communications messages are consistent across all mediums and for different departments of the organisation
Ensure internal communication messages are consistent with external communication messages
Respond to feedback from staff and adjust communications content accordingly
Handle the internal communication response to crisis situations which affect organisational perception and reputation
Advise senior executives of developments throughout the organisation, either face to face or through regular written communication