Internal Communication Coordinator

Bird Construction•Calgary, AB

3d•Hybrid

About The Position

Reporting to the Manager, Internal Communications, the Internal Communications Coordinator plays a key role in supporting, developing, and distributing various communications throughout Bird. This includes spearheading employee newsletters, developing organization-wide and audience-specific communications, supporting internal events, managing the Intranet, and ensuring all associated creative complies with brand standards. This role is based in Calgary and offers a flexible work arrangement with the majority of time in office.

Requirements

Post-secondary degree in Communications, Journalism, Marketing, or a related field
2 to 3 years of experience in corporate communications or marketing; AEC industry experience considered an asset
Strong command of the English language, with robust written and verbal communication skills and a keen eye for detail
Experience with Microsoft Office Suite (Copilot, Outlook, Word, PowerPoint, and Teams).
Ability to build and maintain positive working relationships at various levels within the organization and across various teams
Strong organizational skills and the ability to manage multiple tasks and deadlines
Comfortable working in a growing, fast-paced environment with shifting priorities
Positive attitude and collaborative mindset

Nice To Haves

Experience with intranet management platforms (SharePoint) or content management systems considered an asset
Comfortable with graphic design tools, particularly Canva and/or Adobe Creative Suite
Experience with email distribution tools, particularly Workshop, considered an asset

Responsibilities

Maintain accurate list of Subject Matter Experts and curate content for monthly all-employee newsletter and bi-monthly leader newsletter
Copywrite, develop, edit, and design newsletters; Obtain necessary internal approvals prior to distribution
Manage newsletter distribution lists and perform regular audits to ensure they remain up to date
Be the Subject Matter Expert for Bird’s email distribution tool, Workshop; Manage licenses and permissions, develop templates, upload updated distribution lists, and provide internal training and support
Monitor channel analytics and trends to ensure newsletter content is relevant to audience; identify opportunities for subsequent internal stories
Work with various internal stakeholders to support their internal communications needs and projects through effective planning, research, content development, and plan execution; Assist in establishing metrics for success and reporting on performance, where applicable
Organize and coordinate mass emails from various groups: Manage multiple internal teams’ priorities and expectations to ensure emails are distributed in a timely manner without overwhelming employees’ inboxes
Develop and foster relationships across departments, districts, and leadership levels; Support the development of various executive communications
Maintain distribution lists for national communications; Perform regular audits to ensure lists are up to date
Provide support and management for new policy development and updates to existing policies
Develop quarterly videos and distribute to branches to be displayed in office lobbies
Assist with planning, communications, content development, and execution for national internal Bird events, such as quarterly employee broadcasts, annual town halls, recognition awards, and community engagement initiatives; Monitor and summarize analytics to gauge employee engagement and overall success
Lead monthly communications call with key internal communicators, creating an opportunity for knowledge sharing and highlighting upcoming events; Manage Comms Network Intranet page
Monitor Internal Communications inbox and reply to inquiries in a timely manner
Facilitate French translations of internal documentation using external third parties, where applicable
Own the Intranet and main navigation; Manage permissions, provide training, and curate and manage content for National News and select pages/sites
Manage digital and brand assets; Ensure information and assets are up to date
Support internal teams with the development and maintenance of their respective pages/sites; Train new site owners to manage their respective pages/sites
Uphold best practices to keep the Intranet clean and easy to navigate; Perform regular audits of documents and subpages/subsites to ensure compliance
Monitor and track relevant page, site, and news posts analytics, and provide support and analytics for leader-specific chatbot
Respond to ad-hoc intranet support requests/questions